搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

when I link to update add-ons for shockwave I got a trojan!

  • 8 个回答
  • 4 人有此问题
  • 1 次查看
  • 最后回复者为 the-edmeister

more options

I followed your add-on link -- wound up with a Trojan which blocked access to my home page (and online email) It also loaded several other add-on of its own ( the only one I can uninstall is called rocket tab.) It also change some network settings.

I used MS security essentials to remove Trojan.

how could Firefox allow this to happen? How can I clear Rocket tab from from the notification area

I followed your add-on link -- wound up with a Trojan which blocked access to my home page (and online email) It also loaded several other add-on of its own ( the only one I can uninstall is called rocket tab.) It also change some network settings. I used MS security essentials to remove Trojan. how could Firefox allow this to happen? How can I clear Rocket tab from from the notification area

被采纳的解决方案

Update your Shockwave Flash v14. http://get.adobe.com/shockwave/ The link for Flash is: http://get.adobe.com/flashplayer/

定位到答案原位置 👍 1

所有回复 (8)

more options

I followed your add-on link

What link?

more options

Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.1 Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148

Having more than one version of a program may cause issues.

more options

Whenever you get a message / popup that software / files need to be updated,

DO NOT USE ANY OF THE PROVIDED LINKS.

While this may be a legitimate message, it could also be Malware or a Virus. Any time you want or need to check for upgrades, go to the web site of the True Owner of the program in question. For example, to check out Firefox, go to Mozilla.org. {web link}

You can sent a report to The FBI via their web site Internet Crime Complaint Center (IC3) {web link}

You can also report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

more options

If you get a pop-up message asking to update Firefox or plugins then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware.

  • Only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.
  • Plugins should only be updated via the plugin itself or by visiting the home page of the plugin.
more options

from menu bar --> add-ons ---> "check to see if your plugins are up to date." Shock wave flash need to update. I clicked the update now button. choose the first link on the screen. after that I was told that my web mail client was "not a trusted site"...

more options

my web mail client was "not a trusted site"...

You'd need to explain that in more detail.

more options

选择的解决方案

Update your Shockwave Flash v14. http://get.adobe.com/shockwave/ The link for Flash is: http://get.adobe.com/flashplayer/

more options

When I clicked on the Update Now button for Flash on the PluginCheck page, I was sent here: http://get.adobe.com/flashplayer/

In the middle of that page is an Optional offer which may have a different program being "offered" for different people; as mentioned in this forum frequently.

Each person needs to de-select that "option" to get only the Flash package, and not get the "offer" unexpectedly installed.