搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

firefox crashes imediatly when opening

  • 1 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 cor-el

more options

Since upgrading to the latest edition of Firefox, pages will load extremely slowly and then after a few moments, it crashes. I have looked through all of the troubleshooting steps, such as uninstalling and re-installing, trying to disable addons and trying to start in safe mode, but the latest edition of Firefox crashes before I can do any type of diagnostics. I have never hade this issue before until upgrading to the latest version. I am not sure what to do since Firefox loads the page extremely slowly, then before I can try to troubleshoot it crashes.

Since upgrading to the latest edition of Firefox, pages will load extremely slowly and then after a few moments, it crashes. I have looked through all of the troubleshooting steps, such as uninstalling and re-installing, trying to disable addons and trying to start in safe mode, but the latest edition of Firefox crashes before I can do any type of diagnostics. I have never hade this issue before until upgrading to the latest version. I am not sure what to do since Firefox loads the page extremely slowly, then before I can try to troubleshoot it crashes.

所有回复 (1)

more options

You can use one of these to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need close and restart Firefox after toggling this setting.


Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: