Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已关闭并存档。 如果需要帮助请提出新问题。

The # is not my # to send mysecurity code to. You have the wrong number on file & I need access to my account. Can Please call me at

  • 8 个回答
  • 2 人有此问题
  • 1 次查看
  • 最后回复者为 kylebarrow

more options

The # is not my # to send my security code to. You have the wrong number on file & I need access to my account. How do I get you to input the right number or can I edit my profile in some way and change the telephone number so you can either issue a new security code, or determine what my existing code is. I don't seem to have a 7 digit number on file anywhere.

Thanks,

George Sedlack

The # is not my # to send my security code to. You have the wrong number on file & I need access to my account. How do I get you to input the right number or can I edit my profile in some way and change the telephone number so you can either issue a new security code, or determine what my existing code is. I don't seem to have a 7 digit number on file anywhere. Thanks, George Sedlack

由user633449于修改

被采纳的解决方案

Please contact Microsoft's Outlook support, Mozilla has no relation to Microsoft Outlook.

定位到答案原位置 👍 1

所有回复 (8)

more options

... can I edit my profile

What profile/account are you talking about?

more options

Mozilla doesn't have accounts you need to send recovery codes to your phone too (I removed your phone number from this publicly visible question BTW).

Please clarify.

more options

Oops, Thanks Tyler...can I remove the info permanently from the forum?

由gjsjr于修改

more options

It's gone now, I deleted it when I saw it. Care to clarify your question?

more options

Thanks again Tyler. The problem comes up when I try to log into Outlook. Microsoft asks to send my security code to a phone number which is not mine and I cannot find a way to change the number. Without an updated or recovery of my existing code, I am always mumbling around the questions and just keep retrying to log on until I can. Any thoughts?

more options

选择的解决方案

Please contact Microsoft's Outlook support, Mozilla has no relation to Microsoft Outlook.

more options

Thanks Tyler. Will do.

more options

I have this problem with Facebook account