搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已关闭并存档。 如果需要帮助请提出新问题。

Search Protect removed all my tabs and groups from Firefox

  • 3 个回答
  • 1 人有此问题
  • 6 次查看
  • 最后回复者为 Slazer

more options

I had approximately 200 tabs grouped in approximately 30 groups in Firefox 31.0 (latest version). The grouping showed up when I clicked the icon on the left of the "minimize" button or pressed CTRL+SHIFT+E. It is called "Firefox - Group Your Tabs". I also use Xmarks, but I turned off tab synchronization recently.

Usually all the tabs and their groups were saved when I closed Firefox. Today I opened Firefox and all the tabs and groups were gone! Instead there opens some search engine called Trovi (www.trovi.com) with "Results by bing". Its the same in Chrome, Opera and IE.

My OS is Windows 8.1 Update 1 with all updates installed. My antivirus is Avast! with all updates installed. There must have been some malware installed obviously, but I didnt get any alert. I have run a "Complete system test" in Avast! with latest updates, which is the most in-depth scan I know (without restaring my laptop HP ProBook 4730s). No virus has been found.

I am suspecting a program called "Search Protect" version 2.16.10.61 from "Client Connect LTD". It has been installed along with PowerISO 6.0 x64.

I tried to run System Restore, but it seems all the restore points I have ever created are deleted now! I discovered this by opening System Properties -> System Protection -> System Restore. However "Protection" is "On" for my system drive.

How can I restore my tabs and groups? It is extremely important to me.

I had approximately 200 tabs grouped in approximately 30 groups in Firefox 31.0 (latest version). The grouping showed up when I clicked the icon on the left of the "minimize" button or pressed CTRL+SHIFT+E. It is called "Firefox - Group Your Tabs". I also use Xmarks, but I turned off tab synchronization recently. Usually all the tabs and their groups were saved when I closed Firefox. Today I opened Firefox and all the tabs and groups were gone! Instead there opens some search engine called Trovi (www.trovi.com) with "Results by bing". Its the same in Chrome, Opera and IE. My OS is Windows 8.1 Update 1 with all updates installed. My antivirus is Avast! with all updates installed. There must have been some malware installed obviously, but I didnt get any alert. I have run a "Complete system test" in Avast! with latest updates, which is the most in-depth scan I know (without restaring my laptop HP ProBook 4730s). No virus has been found. I am suspecting a program called "Search Protect" version 2.16.10.61 from "Client Connect LTD". It has been installed along with PowerISO 6.0 x64. I tried to run System Restore, but it seems all the restore points I have ever created are deleted now! I discovered this by opening System Properties -> System Protection -> System Restore. However "Protection" is "On" for my system drive. How can I restore my tabs and groups? It is extremely important to me.

被采纳的解决方案

I accidentally posted my question twice - my appologies. I will marked this one as solved and will continue to ask for help on the other one.

https://support.mozilla.org/ta/questions/1014087

Thanks!

定位到答案原位置 👍 0

所有回复 (3)

more options

i also posted a question and carnt find it bloody hell

more options

Me too. I fixed it by looking for the subject in Google. It linked me back to my question.

more options

选择的解决方案

I accidentally posted my question twice - my appologies. I will marked this one as solved and will continue to ask for help on the other one.

https://support.mozilla.org/ta/questions/1014087

Thanks!