Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Cannot play JWPlayer mp4 videos - "error loading media, file could not be played" in MS Windows 7 Firefox. Works on Firefox for mac.

  • 1 个回答
  • 23 人有此问题
  • 15 次查看
  • 最后回复者为 cor-el

Kelly.w
Kelly.w
more options

We use mp4 / mv4 type videos. These videos are viewed through a JWPlayer playlist. They work fine using Firefox browser on a MAC, however on MS Windows 7, I get "Error loading media, file could not be played". They also work fine from MS Windows 7 using IE and CHROME browsers. Any idea what might be causing the problem when trying to play them from the Firefox browser on a Windows platform?

I have already tried uninstalling Firefox, deleting my profile and re-installing the latest version.

I logged a support problem with JWPlayer and they indicated that it ma be a browser specific related issue with html5?

Thanks for you help!

We use mp4 / mv4 type videos. These videos are viewed through a JWPlayer playlist. They work fine using Firefox browser on a MAC, however on MS Windows 7, I get "Error loading media, file could not be played". They also work fine from MS Windows 7 using IE and CHROME browsers. Any idea what might be causing the problem when trying to play them from the Firefox browser on a Windows platform? I have already tried uninstalling Firefox, deleting my profile and re-installing the latest version. I logged a support problem with JWPlayer and they indicated that it ma be a browser specific related issue with html5? Thanks for you help!

所有回复 (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I would assume an issue with the HTML5 media player.

If those aren't working on Windows then it is possible that the proper codecs aren't installed.

You can try to disable the HTML5 media player and make Firefox use the Flash plugin.

You can do this by setting these two prefs to false on the about:config page:

  • media.windows-media-foundation.enabled
  • media.directshow.enabled

See also: Windows Media Feature Pack for Windows 7 N and for Windows 7 KN: