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Firefox crashes

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  • 最后回复者为 cor-el

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After updating to the latest version of FF today. FF crashes and give the crash reporter. I do not have bitguard installed and It will not start in safe mode either. I have a Win 7 64-bit machine and have rebooted the machine and still get the same error. Below are the crash ids

Crash ID: bp-d6838cf2-59f9-42c8-b207-6f6af2140903

Crash ID: bp-028fea45-55ad-41f5-a871-c37d22140903

Any suggestions? Thanks

After updating to the latest version of FF today. FF crashes and give the crash reporter. I do not have bitguard installed and It will not start in safe mode either. I have a Win 7 64-bit machine and have rebooted the machine and still get the same error. Below are the crash ids Crash ID: bp-d6838cf2-59f9-42c8-b207-6f6af2140903 Crash ID: bp-028fea45-55ad-41f5-a871-c37d22140903 Any suggestions? Thanks

所有回复 (1)

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Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

If you keep having problems then also create a new profile.