Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Why did the latest update (31.1.2) delete database files for primary email account in profile?

  • 2 个回答
  • 2 人有此问题
  • 1 次查看
  • 最后回复者为 Bruce

Bruce
Bruce
more options

After restarting TB to apply the 31.1.2 update, all of the database files for my primary email account were apparently deleted. Restarting TB again got it to start syncing with the IMAP server again, but it has to download around 100,000 messages again because of this. Was this a design decision or is there a problem with the update itself? And why did it only affect my primary email account and leave the other 4 (much smaller ones) unscathed?

After restarting TB to apply the 31.1.2 update, all of the database files for my primary email account were apparently deleted. Restarting TB again got it to start syncing with the IMAP server again, but it has to download around 100,000 messages again because of this. Was this a design decision or is there a problem with the update itself? And why did it only affect my primary email account and leave the other 4 (much smaller ones) unscathed?

所有回复 (2)

Roland Tanglao
Roland Tanglao
  • Moderator
more options

Hi ultimitloozer

After the TB upgrade on Windows and Mac, I didn't have an issue. And there were no changes that should affect your old email.

Please provide the following troubleshooting info:

  1. What anti-virus if any are you using?
  2. Please reply with the output of Help | Troubleshooting information
  3. Operating System Version, what your ISP is, your email provider if anything
Bruce
Bruce 提问者
more options

1. Norton Internet Security 21.5.0.19 2. Application Basics 

   Name: Thunderbird
   Version: 31.1.2
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.1.2
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20140923203151
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext
     OUTGOING: smtp.mail.yahoo.com:465, SSL, passwordCleartext, true

   account5:
     INCOMING: account5, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

   account6:
     INCOMING: account6, , (imap) mail.centurylink.net:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: smtp.centurylink.net:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-ef9e8cc4-d975-4a65-8417-652332140926 (9/25/2014)

 Extensions

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 358400
     extensions.lastAppVersion: 31.1.2
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 0bb49554-fa41-4ecf-af58-17c0753468e
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1411474192
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     print.printer_Brother_HL-2270DW_series.print_bgcolor: false
     print.printer_Brother_HL-2270DW_series.print_bgimages: false
     print.printer_Brother_HL-2270DW_series.print_colorspace:
     print.printer_Brother_HL-2270DW_series.print_command:
     print.printer_Brother_HL-2270DW_series.print_downloadfonts: false
     print.printer_Brother_HL-2270DW_series.print_duplex: 0
     print.printer_Brother_HL-2270DW_series.print_edge_bottom: 0
     print.printer_Brother_HL-2270DW_series.print_edge_left: 0
     print.printer_Brother_HL-2270DW_series.print_edge_right: 0
     print.printer_Brother_HL-2270DW_series.print_edge_top: 0
     print.printer_Brother_HL-2270DW_series.print_evenpages: true
     print.printer_Brother_HL-2270DW_series.print_footercenter:
     print.printer_Brother_HL-2270DW_series.print_footerleft: &PT
     print.printer_Brother_HL-2270DW_series.print_footerright: &D
     print.printer_Brother_HL-2270DW_series.print_headercenter:
     print.printer_Brother_HL-2270DW_series.print_headerleft:
     print.printer_Brother_HL-2270DW_series.print_headerright:
     print.printer_Brother_HL-2270DW_series.print_in_color: true
     print.printer_Brother_HL-2270DW_series.print_margin_bottom: 0.5
     print.printer_Brother_HL-2270DW_series.print_margin_left: 0.5
     print.printer_Brother_HL-2270DW_series.print_margin_right: 0.5
     print.printer_Brother_HL-2270DW_series.print_margin_top: 0.5
     print.printer_Brother_HL-2270DW_series.print_oddpages: true
     print.printer_Brother_HL-2270DW_series.print_orientation: 0
     print.printer_Brother_HL-2270DW_series.print_page_delay: 50
     print.printer_Brother_HL-2270DW_series.print_paper_data: 1
     print.printer_Brother_HL-2270DW_series.print_paper_height: 11.00
     print.printer_Brother_HL-2270DW_series.print_paper_name:
     print.printer_Brother_HL-2270DW_series.print_paper_size_type: 0
     print.printer_Brother_HL-2270DW_series.print_paper_size_unit: 0
     print.printer_Brother_HL-2270DW_series.print_paper_width: 8.50
     print.printer_Brother_HL-2270DW_series.print_plex_name:
     print.printer_Brother_HL-2270DW_series.print_resolution: 0
     print.printer_Brother_HL-2270DW_series.print_resolution_name:
     print.printer_Brother_HL-2270DW_series.print_reversed: false
     print.printer_Brother_HL-2270DW_series.print_scaling: 1.00
     print.printer_Brother_HL-2270DW_series.print_shrink_to_fit: true
     print.printer_Brother_HL-2270DW_series.print_to_file: false
     print.printer_Brother_HL-2270DW_series.print_unwriteable_margin_bottom: 0
     print.printer_Brother_HL-2270DW_series.print_unwriteable_margin_left: 0
     print.printer_Brother_HL-2270DW_series.print_unwriteable_margin_right: 0
     print.printer_Brother_HL-2270DW_series.print_unwriteable_margin_top: 0

 Graphics

     Adapter Description: NVIDIA GeForce GTX 560
     Vendor ID: 0x10de
     Device ID: 0x1201
     Adapter RAM: 1024
     Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
     Driver Version: 9.18.13.4052
     Driver Date: 7-2-2014
     Direct2D Enabled: true
     DirectWrite Enabled: true (6.2.9200.16492)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 2/2 Direct3D 10

     AzureCanvasBackend: direct2d
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.6
     4.10.6

     NSS
     3.16.2.1 Basic ECC
     3.16.2.1 Basic ECC

     NSS Util
     3.16.2.1
     3.16.2.1

     NSS SSL
     3.16.2.1 Basic ECC
     3.16.2.1 Basic ECC

     NSS S/MIME
     3.16.2.1 Basic ECC
     3.16.2.1 Basic ECC

Account5 is the one affected which is still attempting to sync. It also appears that my sync choices were altered without permission or notification. I always keep the Deleted folder and the POP subfolder from Hotmail accounts disabled since it is merely duplicating content in other folders. When re-checking the sync settings because it was taking so long, I found that the POP subfoler was selected for sync again.

The crash report is from a later TB crash, the first one ever on this system.

3. Windows 7 Ultimate Signature Edition, Cox Communications (shouldn't matter whatsoever), the affected account is Hotmail/Outlook.com, unaffected accounts: 2 GMail, 1 Yahoo, 1 CenturyLink