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I can't drag an email from one account to another. Also, I can't delete any email from any of my accounts. I did the "can't delete" process to no avail. Thank

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I can't drag an email from one account to another. Also, I can't delete any email from any of my accounts. I did the "can't delete" process described in the support section but it did not work. Thank you.

I can't drag an email from one account to another. Also, I can't delete any email from any of my accounts. I did the "can't delete" process described in the support section but it did not work. Thank you.

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To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.