Firefox crashes
When i click on the icon everytime i see a window with two options either to restart firefox or quit firefox and when i click on restart firefox it again reappears and this goes on n on.....pls help
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Hello Mukulagarwal
Visit Mozilla help page for crashes https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help
Or tell your Crash report to Mozilla https://support.mozilla.org/en-US/kb/mozillacrashreporter
In the address bar, type about:crashes. Note: If any reports do not have BP in front of the numbers, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
What is your Operating System?
If you can't open Firefox, see:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
- http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
Can you start Firefox in Safe Mode by holding down the Shift/Options key?
You can try to delete the sessionstore.js file in the profile folder in case there is a problem with restoring the session.
C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\