搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

FireFox launches a black screen after 33 update

  • 13 个回答
  • 871 人有此问题
  • 1 次查看
  • 最后回复者为 juraL

more options

After Firefox updated my version to 33, the application launches to a black screen. I've tried uninstalling my version and reinstalling the current version (33) and it (Firefox) still launches to a black full sized window. No other issues with other applications.

After Firefox updated my version to 33, the application launches to a black screen. I've tried uninstalling my version and reinstalling the current version (33) and it (Firefox) still launches to a black full sized window. No other issues with other applications.

被采纳的解决方案

Could you try starting Firefox in its Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

With Firefox fully closed, you can hold down the Shift key when starting Firefox.

A small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?

If Firefox is visible, go ahead and disable Firefox's use of hardware acceleration as a workaround for a possible graphics card driver software incompatibility.

"3-bar" menu button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

That will be in effect the next time you exit and start Firefox back up.

定位到答案原位置 👍 712

所有回复 (13)

more options

选择的解决方案

Could you try starting Firefox in its Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

With Firefox fully closed, you can hold down the Shift key when starting Firefox.

A small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?

If Firefox is visible, go ahead and disable Firefox's use of hardware acceleration as a workaround for a possible graphics card driver software incompatibility.

"3-bar" menu button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

That will be in effect the next time you exit and start Firefox back up.

more options

Another thought: if Firefox is restoring preview windows and tabs, it could be a full screen media player. The Esc key might help restore its normal size (at least for Flash). The standard key to toggle web pages between full screen and regular view is the F11 function key.

more options

Thanks... Issue resolved...

more options

John, thank you for reporting back.

You may get video card updates with your monthly Windows updates or at other intervals, so you could try switching hardware acceleration back on after your next update. It mostly affects 3D and animations.

more options

THANK YOU!

Turning off hardware acceleration fixed it for one of my client's computers too.

more options

hello, other users with this problem all had an embedded intel hd graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem.

Intel HD 2000/3000: 32bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23763 64bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764

Intel HD 4000: 32bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24328 64bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329

more options

What if you can't see any menus? See screenshot.

more options

aujpoj, i've answered that in your question at https://support.mozilla.org/en-US/questions/1025733 you can launch into firefox save mode by pressing the shift-key while firefox is launching...

more options

Mine is doing that today too. Black screen upon startup.

Internet Explorer works fine though.

Have tried uninstalling & reinstalling. No luck

more options

Perfect solution! Thanks so much!

more options

Hi amysovereign, try using Firefox's Safe Mode to disable Firefox from using hardware acceleration, as described in this post: https://support.mozilla.org/questions/1025438#answer-640569

Or if you update your graphics card driver software, that may fix it. See: https://support.mozilla.org/questions/1025438#answer-641090

Note that in order to do that update, you may need to first research which Intel chipset is in your system.

more options

The safe mode solved the problem-thanks!

more options

When I start firefox black screen come up. Restarting did not help. When tried to start firefox in safe mode by clicking shift and forefox. Safe mode did not start. - Solved when installed Intel update

由juraL于修改