搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Logon failure: unknown user name or bad password

  • 2 个回答
  • 3 人有此问题
  • 36 次查看
  • 最后回复者为 S3an

more options

I've been using Thunderbird without issue for business for nearly eight years now. I currently run it on a lap top with Windows 7 Pro. There is only one account/e-mail address on Thunderbird.

This morning when I went to check my e-mail I was prompted for my password then received the error "Sending of password did not succeed. Mail server exchange.company.com responded: Logon failure: unknown user name or bad password." I retried the password, restarted Thunderbird and tried it again but still received the same error. I sent a test e-mail from Thunderbird which went through just fine. I'm also able to log on to the exchange server via web browser and I am able to send and receive e-mail on my mobile device.

I've cleared all of the saved passwords from Thunderbird and I've verified the account settings but I'm still unable to download any e-mail to Thunderbird.

Apart from deleting the account, I'm not really sure what to do here. Any help would be much appreciated!! Thanks.

I've been using Thunderbird without issue for business for nearly eight years now. I currently run it on a lap top with Windows 7 Pro. There is only one account/e-mail address on Thunderbird. This morning when I went to check my e-mail I was prompted for my password then received the error "Sending of password did not succeed. Mail server exchange.company.com responded: Logon failure: unknown user name or bad password." I retried the password, restarted Thunderbird and tried it again but still received the same error. I sent a test e-mail from Thunderbird which went through just fine. I'm also able to log on to the exchange server via web browser and I am able to send and receive e-mail on my mobile device. I've cleared all of the saved passwords from Thunderbird and I've verified the account settings but I'm still unable to download any e-mail to Thunderbird. Apart from deleting the account, I'm not really sure what to do here. Any help would be much appreciated!! Thanks.

被采纳的解决方案

The problem was solved. Apparently the POP stack had to be reset from the Exchange side.

Hopefully this helps someone in the future...

定位到答案原位置 👍 0

所有回复 (2)

more options

I just noticed that I get an error message that reads "Sending of username did not succeed." as well. So it's bot the username and password.

more options

选择的解决方案

The problem was solved. Apparently the POP stack had to be reset from the Exchange side.

Hopefully this helps someone in the future...