User can't save or import bookmarks in windows 7 PC. How do I make this tiny little white box in front of the bookmarks drop-down go away?
The user is running 33.01 on a Windows 7 PC. He can't add or import bookmarks using any of the known methods. Even if he logs into his Firefox Sync his bookmarks don't appear. Also there is a weird little white box over the Bookmarks Toolbar that kinda looks like a popup or an ad but it doesn't do anything if he clicks on it and the Bookmarks Toolbar drop-down menu doesn't appear. I've tried uninstalling and reinstalling Firefox multiple times without any change or success. I checked to see if there were any extensions causing it but there aren't any installed. Also his bookmarks do sync using Firefox Sync on other computers.
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Here is what the tiny box looks like that I was talking about.
You can check for problems with the places.sqlite database file in the Firefox profile folder.
- http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
- https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file
- Places Maintenance: https://addons.mozilla.org/firefox/addon/places-maintenance/