clicking on a link opens a broken window that never completes?
When clicking on some links (for example, a list of links to pages in a newsletter email), a few will open, then I get dead windows. Sometimes the window will have just a title in the top bar and not go any further. More recently, I've been getting the title in the top bar, a small mini-window with about an inch of blue and the three upper-right window buttons (but non-functional), and a status bar in the middle of a black window. The status bar will go through several messages, but the window itself never completes.
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Hello,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.
Note: After resetting Firefox, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.
To Reset Firefox:
- Open the Troubleshooting Information page using one of these methods:
- Click the menu button
, click help 
and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
- If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
- Click the menu button
- At the top right corner of the page, you should see a button that says "Reset Firefox" that looks like this:
. Click on it.
- Firefox will close and reset. After it is done, Firefox will show a window with the information that is imported.
- Click Finish and Firefox will reopen.
Did this fix the problem? Please report back to us!
Thank you.
Also check to make sure that the drivers are up to date: Upgrade your graphics drivers to use hardware acceleration and WebGL