Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Reset Firefox at least once a week so uninstalled and downloaded. Will not open.

  • 1 个回答
  • 2 人有此问题
  • 1 次查看
  • 最后回复者为 FredMcD

more options

Firefox would freeze up so I had to reset at least once a week. Decided to uninstall and download. Now I get message "Your Firefox profile cannot be loaded. It may be missing or inaccessible." and Firefox does not open. I have tried to intall 3 times. Restarted laptop each time.

Firefox would freeze up so I had to reset at least once a week. Decided to uninstall and download. Now I get message "Your Firefox profile cannot be loaded. It may be missing or inaccessible." and Firefox does not open. I have tried to intall 3 times. Restarted laptop each time.

所有回复 (1)

more options

Follow these steps carefully. If you have any question, just ask.


  • 1

Download Firefox Full Installer For All languages And Systems {web link} Save the file. Then;

  • 2

Uninstall Firefox from your computer {web link}

After, reboot the computer. Then run the full installer.


If you still have a problem, create a new profile. After, make sure it works. Then you can transfer from old to new.

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible