I have been using Thunderbird all this year (2014) with no problems, but I am unable to download emails from my own domain since 19 November. Why is this?
Thunderbird has been downloading my emails all year up to 19 November, but since then it always puts up an error box saying "Server john@example.com has disconnected. The server may have gone down or there may be a network problem." Neither of these is the case, since I can logon to my mail server (mail.example.com) in Firefox and see all my emails. So, what happened?
Thunderbird has been downloading my emails all year up to 19 November, but since then it always puts up an error box saying "Server john@example.com has disconnected. The server may have gone down or there may be a network problem." Neither of these is the case, since I can logon to my mail server (mail.example.com) in Firefox and see all my emails. So, what happened?
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Usually the web mail server and the IMAP or POP server are two different things. Have you contacted your provider and ask them why their server is giving you this message.
Yes, I have - that was my first port of call. Nothing has changed at their end.