Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

get error message "GetLogicalProcessorInformation .... kernel32.dll" after applying firefox 36.0 update

  • 6 个回答
  • 2 人有此问题
  • 1 次查看
  • 最后回复者为 tenfive

tenfive
tenfive
more options

i was using firefox 35.0.1 and just applied the 36.0 update few hours ago. after that, i was unable to run firefox. when i double clicks on the firefox icon, it bumps out 2 error message. 1 of them is "GetLogicalProcessorInformation ... kernel32.dll" and the other is "unknown exceptional error (0xc06d007e) at 0x7c812a5b"

those are keywords from the message since i am using traditional ver. firefox, not sure if i translate correctly. wonder if i can just return to 35.0.1 and wait until another update fix this problem

i was using firefox 35.0.1 and just applied the 36.0 update few hours ago. after that, i was unable to run firefox. when i double clicks on the firefox icon, it bumps out 2 error message. 1 of them is "GetLogicalProcessorInformation ... kernel32.dll" and the other is "unknown exceptional error (0xc06d007e) at 0x7c812a5b" those are keywords from the message since i am using traditional ver. firefox, not sure if i translate correctly. wonder if i can just return to 35.0.1 and wait until another update fix this problem

被采纳的解决方案

hi again, mozilla has just released an update to firefox 36.0.1 which should address the problem: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/36.0.1/win32/

定位到答案原位置 👍 1

所有回复 (6)

jayelbe
jayelbe
more options

Hi tenfive,

It sounds like something must have gone wrong during the update.

Could you please try downloading the latest Firefox installer from this page, and use it to reinstall Firefox? https://www.mozilla.org/en-US/firefox/all/

Let us know if this solves the issue! If not, It is possible to download and install Firefox 35 - but there were some security issues fixed in Firefox 36, so it's always better to use the latest version.

tenfive
tenfive 提问者
more options

jayelbe said

Hi tenfive, It sounds like something must have gone wrong during the update. Could you please try downloading the latest Firefox installer from this page, and use it to reinstall Firefox? https://www.mozilla.org/en-US/firefox/all/ Let us know if this solves the issue! If not, It is possible to download and install Firefox 35 - but there were some security issues fixed in Firefox 36, so it's always better to use the latest version.

i have tried that several times but things keep the same i am now using firefox 35, thanks for your help :)

philipp
philipp
  • Moderator
more options

hi, this appears to be a bug that affects a small subset of xp users when there is a corruption/mixup of some system libraries. this is investigated by mozilla at the moment. just out of interest - which service pack are you on?

tenfive
tenfive 提问者
more options

philipp said

hi, this appears to be a bug that affects a small subset of xp users when there is a corruption/mixup of some system libraries. this is investigated by mozilla at the moment. just out of interest - which service pack are you on?

i am on SP3

philipp
philipp
  • Moderator
more options

选择的解决方案

hi again, mozilla has just released an update to firefox 36.0.1 which should address the problem: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/36.0.1/win32/

tenfive
tenfive 提问者
more options

philipp said

hi again, mozilla has just released an update to firefox 36.0.1 which should address the problem: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/36.0.1/win32/

seems everything is fine. :) at least i can use after update hope there will be a web page that contains download links of every release version so that user can reverse to the version before if any issue comes