You should contact the support site for that program. But first try to download the current full installer.

Hello, I still have the problem even after I installed the current full installer. What should I try next? Pudgy

You can check for problems with preferences. You can try to edit the prefs.js file with Firefox closed and remove all lines that refer to extensions.dwhelper prefs. *http://kb.mozillazine.org/Preferences_not_saved *http://kb.mozillazine.org/Resetting_preferences You can also try to click the Restore Defaults button in the Customize palette window or delete the xulstore.json file. *"3-bar" Firefox menu button > Customize *View > Toolbars > Customize You can use this button to go to the currently used Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) *http://kb.mozillazine.org/Profile_folder_-_Firefox ---- It is possible that there is a problem with the file(s) that store the extensions registry. Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry. *https://support.mozilla.org/kb/Profiles New files will be created when required. See "Corrupt extension files": *http://kb.mozillazine.org/Unable_to_install_themes_or_extensions *https://support.mozilla.org/kb/Unable+to+install+add-ons If you see disabled or not compatible extensions in "Firefox/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available. If this hasn't helped then also delete possible addons.json and addons.sqlite files.