Hearing back from the crash reporter is very, very, very rare, it isn't intended for direct user support. See about retrieving your most recent Crash Report ID's and we can take a look at those reports.

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
5. Open the most recent 5 files with a text editor and copy the IDs.
6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.

• https://support.mozilla.org/kb/Safe+Mode

Try to start Firefox with the about:blank page by creating a copy of the current Firefox desktop shortcut and add a space and -url "about:blank" to the target field.