搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

firefox won't connect to https://tools.google.com/dlpage/widevine/thankyou.html

  • 1 个回答
  • 1 人有此问题
  • 2 次查看
  • 最后回复者为 guigs

more options

When I try to download widevine to my for Showtime I get the following message:

Add-on could not be added because of a connection failure on tools.google.com


How can this be fixed?

When I try to download widevine to my for Showtime I get the following message: Add-on could not be added because of a connection failure on tools.google.com How can this be fixed?

所有回复 (1)

more options

That url redirects to google chrome, but that could be something about the browser detection when I tested. I tested on version 37.0.2 and 38beta and did not have any trouble. Please consider the following:

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.