Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Can't install on Mac OSX Yosemite

  • 1 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 Matt

Scott-Weaver
Scott-Weaver
more options

I've tried to follow the instruction for installing Thunderbird on a Mac. Have used on Windows for many years. Working on a Mac now and need to install and open the profile.

Your instructions say to locate the profile you click on "help". When one does that you're taken to the Mozilla support website, not help on my local machine. I've installed Thunderbird now several times but it does not seem to create a profile/folder.

Any help would be greatly appreciated!

Thanks so much

I've tried to follow the instruction for installing Thunderbird on a Mac. Have used on Windows for many years. Working on a Mac now and need to install and open the profile. Your instructions say to locate the profile you click on "help". When one does that you're taken to the Mozilla support website, not help on my local machine. I've installed Thunderbird now several times but it does not seem to create a profile/folder. Any help would be greatly appreciated! Thanks so much

所有回复 (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Yes it does create a profile, as soon as you start the program. No profile ends in a nasty gram about a missing profile.

The help menu has Help, Troubleshooting information, whats new , release notes and about.

Choose the troubleshooting information. Click the button that tells you it will open the profile folder in the troubleshooting information.