Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Error "unable to set property 'innerHTML' of undefined or null reference" when installing Flash player 18.0.0.209

  • 5 个回答
  • 3 人有此问题
  • 4 次查看
  • 最后回复者为 user1806

user1806
user1806
more options

While checking my add-ons' status, I saw the "update" notice for flash player.

I clicked the button to update and was taken to Adobe to begin the process. I clicked the "download" button and the installer download proceeded and completed normally.

I clicked on the downloaded installer file and the installation started. Then this error message appeared (see snapshot). Pressing either "yes"or "no" buttons causes the message to continually re-appear. I had to use Task Manager to kill the process.

MY FF version is 39.0. The flash player version involved is 18.0.0.209. OS is W7 Home Premium (up to date).

Do I need to wait until Adobe releases another version? Thanks in advance for your help.

While checking my add-ons' status, I saw the "update" notice for flash player. I clicked the button to update and was taken to Adobe to begin the process. I clicked the "download" button and the installer download proceeded and completed normally. I clicked on the downloaded installer file and the installation started. Then this error message appeared (see snapshot). Pressing either "yes"or "no" buttons causes the message to continually re-appear. I had to use Task Manager to kill the process. MY FF version is 39.0. The flash player version involved is 18.0.0.209. OS is W7 Home Premium (up to date). Do I need to wait until Adobe releases another version? Thanks in advance for your help.

被采纳的解决方案

hi, can you try if the installation works with the offline installer, which you can download from http://www.adobe.com/products/flashplayer/distribution3.html (for firefox use the windows-exe for plugin-based browsers)? otherwise you'll probably have to contact adobe's support for getting their product to work...

定位到答案原位置 👍 1

所有回复 (5)

user1806
user1806 提问者
more options

The snapshot didn't upload on my initial submission.

philipp
philipp
  • Moderator
more options

选择的解决方案

hi, can you try if the installation works with the offline installer, which you can download from http://www.adobe.com/products/flashplayer/distribution3.html (for firefox use the windows-exe for plugin-based browsers)? otherwise you'll probably have to contact adobe's support for getting their product to work...

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi user1806, thanks for the screen shot. Apparently Adobe's installer embed a component of Internet Explorer to manage the panel it is displaying. I'm not sure what caused the IE script error, but hopefully using the "full" installer will work for you.

user1806
user1806 提问者
more options

Hello, Philipp,

Just wanted to let you know that your suggestion and link to the full installer worked like a charm!

I'm up to date again. Thanks for the help!

user1806
user1806 提问者
more options

Hello jscher2000,

Thanks for your input regarding my Adobe installer error.

As you surmised, the full installer did solve my problem. Thanks for your assistance.