Firefox crashes on start up, cannot start in safe mode
Help!
Firefox was working correctly until recently. Now it won't open at all. Crash Reporter says:
AdapterDeviceID: 0x6741 AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:40.0 BuildID: 20150807085045 CrashTime: 1439487913 EMCheckCompatibility: true Email: FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1439455671 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6741 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 306 StartupTime: 1439487911 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20150807085045","version":"40.0","vendor":"Mozilla","platformVersion":"40.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":null,"architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":6144,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Darwin","version":"14.4.0","locale":"en-GB"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x6741","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}]}},"settings":{"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{}},"profile":{}} Theme: classic/1.0 Throttleable: 1 Vendor: Mozilla Version: 40.0 useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Can you assist?
被采纳的解决方案
hi, based on a lot of recent reports by other mac os x users, i'm just going to guess, that this might be caused by trusteer rapport. if you're a user of that program, please see if there's an update available for it or else keep it stopped/uninstalled for the moment.
https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/Browser-wont-start/p
定位到答案原位置 👍 0所有回复 (3)
选择的解决方案
hi, based on a lot of recent reports by other mac os x users, i'm just going to guess, that this might be caused by trusteer rapport. if you're a user of that program, please see if there's an update available for it or else keep it stopped/uninstalled for the moment.
https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/Browser-wont-start/p
Brilliant!
That worked.
Thank you for your help, it's much appreciated.
you're very welcome - thanks for your quick feedback :))