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your answers do not tell how to solve problem

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My computer went down. when I got it back all my addresses and old emails were gone. Can and how do I get them back? Why doesn't Mozilla Support answer these questions?

My computer went down. when I got it back all my addresses and old emails were gone. Can and how do I get them back? Why doesn't Mozilla Support answer these questions?

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Did the 'New Account Wizard' come up?