The shortcut on my desktop won't connect to the web. When I click it, it spins around and then nothing happens.
I've uninstalled Mozilla and downloaded a new version. I set up the shortcut on the task bar, and still it is unable to connect to the internet. Explorer connects, but something seems to be interfering with the Firefox capacity to connect.
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Is the new version installed in the same location as the old one? You might have to set up the shortcut again.
It is possible that your firewall or other security software blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.
See: