搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox keeps crashing whenever I open youtube.

  • 5 个回答
  • 2 人有此问题
  • 6 次查看
  • 最后回复者为 cor-el

more options

Since today morning my firefox keeps crashing whenever I open youtube site. I am not even able to play any video on youtube. I update my Adobe Flash just in case if that was the solution that every tries to give out :) Still I am having problems. Is there any solution ?

Edit :- Its also affecting if I open FB. Or I think its basically a page only where videos are. Or else it doesnt crash

Since today morning my firefox keeps crashing whenever I open youtube site. I am not even able to play any video on youtube. I update my Adobe Flash just in case if that was the solution that every tries to give out :) Still I am having problems. Is there any solution ? Edit :- Its also affecting if I open FB. Or I think its basically a page only where videos are. Or else it doesnt crash
已附加屏幕截图

由Strawberry971于修改

所有回复 (5)

more options

Please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

bp-0bf3fcfd-6933-4575-9504-e59d12151113

bp-341ec6ce-86b3-4844-b77c-437df2151113

bp-2f9ad12c-8467-4e19-b75f-ff2b82151113

bp-307519ec-4864-40b9-9d17-655ad2151113

bp-c6fd5365-141e-4f12-bf0b-5ae9c2151113

I hope this helps

由Strawberry971于修改

more options

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.2 Adobe Shockwave for Director Netscape plug-in, version 12.2.1.171
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Adobe PDF Plug-In For Firefox and Netscape: Adobe Reader Version 2015.009.20069 Note: McAfee Security is offered in the download.

more options

Signature msmpeg2vdec.dll

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

atiuxpag.dll = Advanced Micro Devices

atidxx32.dll = Advanced Micro Devices = Radeon DirectX


check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

more options

Try to disable Windows Media Foundation and set media.wmf.*enabled pref to false on the about:config page.

You can also try to set some prefs to false to disable some features more features. media.mediasource.enabled = false media.windows-media-foundation.enabled = false media.directshow.enabled = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.


You can right-click a pref and choose Reset to restore the default setting if a change didn't help. Note that you may have to close and restart Firefox to make changes affective.