Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

My firefox doesn't load and I have tried everything. What should I do?

  • 3 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 FredMcD

more options

Hi here's the problem, somehow about a hour ago my firefox just stopped working, it doesn't load any page, all I have is a white page and the signal that firefox is loading, no error, no nothing. I already tried the steps here:

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

Didn't work.

Also I first thought to be an internet problem, because pages were working fine one momment and the other nothing worked, I called my Internet Provider's Call Support and we did a root uninstall of firefox, it didn't work either, we also checked the ports at skype to see if traffic was slowing down firefox but it is not that.

Can you help me out?

Thank you!

Hi here's the problem, somehow about a hour ago my firefox just stopped working, it doesn't load any page, all I have is a white page and the signal that firefox is loading, no error, no nothing. I already tried the steps here: https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can Didn't work. Also I first thought to be an internet problem, because pages were working fine one momment and the other nothing worked, I called my Internet Provider's Call Support and we did a root uninstall of firefox, it didn't work either, we also checked the ports at skype to see if traffic was slowing down firefox but it is not that. Can you help me out? Thank you!

被采纳的解决方案

That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.

定位到答案原位置 👍 0

所有回复 (3)

more options

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

more options

FredMcD said

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;
  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
Configure firewalls so that Firefox can access the Internet. {web link}

Actually I rebooted the pc and it all started working again, also it wasn't after some update, I was navigating for a few hours then out of nothing it stopped working.

more options

选择的解决方案

That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.