https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings blue button does not work (no action).
I have slow-starting Ff (on WinXP), getting the turtle message at Ff startup. The Refresh-Ff-page has the blue button "Refresh Firefox". But clicking it does not give any action. I do see it has the URL same as page+# (ie, hashtag added). It is this way for six months or longer.
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The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.
Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.
To Refresh Firefox:
- Open the Troubleshooting Information page using one of these methods:
- Click the menu button
, click help 
and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
- If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
- Click the menu button
- At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
- Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
- Click Finish and Firefox will reopen.
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Thank you.