On amazon.com, the product picture switch and zoom have both stopped working, going from firefox 39 to 42 hasn't helped. Works OK on my edge browser.
On an amazon.com product page, several related things no longer work: 1. Hovering over the product picture to zoom it no longer works 2. Clicking on the product picture to bring up an enlarged image with zoom/alternate pix choices no longer works 3. Clicking on the thumbnail (on the left) of an alternate product pic no longer changes the current product picture .... and yet clicking on a thumbnail (to the right) of an alternate product color (eg, brown shoes vs black shoes) does change the product picture.
This problem started a few weeks ago with my firefox 39 browser (no browser updates had been made) and continues today with my update to firefox 42. I do not have this problem with my Edge browser. I am running Windows 10 Pro, which received an auto update recently; I don't recall if this problem occurred prior to the update.
被采纳的解决方案
gearnoise said
I have this: "Java Deployment Toolkit (8.0.660.18) has been blocked for your protection."
That has been blocked for years by Mozilla for security reasons.
Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences<Enter> in the address bar.
- Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Then restart.
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Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}
Version 8 Update 65 Release date October 20, 2015
Separate Issue; Your System Details shows;
Installed Plug-ins
Shockwave Flash 19.0 r0
Shockwave Flash 20.0 r0
Having more than one version of a program may cause issues.
You must remove the older programs. Then get the current full installer.
Note: Edge on Win10 does not use ActiveX version but its own Flash.
Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac
Then reinstall the latest version.
Flash Player Version 20.0.0.235
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users should download the ‘’’active_x’’’ for “Internet Explorer,”
and the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox).
Adobe still offers Flash 18.0.0.268 as its extended support release further down
Well, at least I got my Java and adobe flash stuff up to date, thanks to your post. BUT, it didn't help with my problem on the amazon.com website. No improvement at all there. I do notice that in my Firefox add-ons manager folder, that I have this: "Java Deployment Toolkit (8.0.660.18) has been blocked for your protection." I have no idea if that is relevant.
选择的解决方案
gearnoise said
I have this: "Java Deployment Toolkit (8.0.660.18) has been blocked for your protection."
That has been blocked for years by Mozilla for security reasons.
Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences<Enter> in the address bar.
- Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Then restart.
Fred, thanks! I think the major culprit was my cache; It was sitting at 350MB, which was also my max allowed setting. It did seem to require a reboot, then all was well finally.
由gearnoise于修改
Glad to help. Safe Surfing.