My email cleans out my trash bin automatically and gets rid of messages. I need them to stay there until I delete them. How do I change that.
When I send an email to trash, I need them to stay there incase I need to retrieve them. When I go to check the trash bin, they are all gone. It only leaves few of the newer ones. I would like to be able to clean out the trash bin myself.
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What is your account type, POP or IMAP?
It is IMAP
Login to your account via webmail and check your account settings, particularly any retention settings for Trash on the server.
I know nothing about computers, I wouldn't have the slightest clue what to look for.
Can't anyone call and walk me through it
Talk to your email provider. There is no phone support for Thunderbird.
I've called them, they insist it is a thunderbird setting
The point is to verify a setting on their server, not Thunderbird. https://support.mozilla.org/en-US/questions/1098732#answer-817071
In case it isn't obvious, webmail means to login to your account with a web browser.
Regardless of that, IMV using Trash as a message archive is bad practice. Consider using a different folder for messages still to be processed or kept.
由christ1于修改
Also check the local retention policy for Trash: In the folder panel on the left right-click Trash - Properties - Retention Policy tab. Set the desired policy.
There should be a similar policy for the server side. As said before, you'd need to access that via webmail.
由christ1于修改