Can't open Thunderbird, get crash message.
I am unable to open Thunderbird. I get the error dialogue box, "We're Sorry Thunderbird had a problem and crashed. To help us diagnose and fix the problem, you can send us a crash report". I have restarted my computer and attempted to restart always with the same result, and checked the box to send the info.
Windows 8, I can right-click on the TBird icon and successfully open the Address Book and Send A Message, but not open the program at all to see my mail.
I am unable to open Thunderbird. I get the error dialogue box, "We're Sorry Thunderbird had a problem and crashed. To help us diagnose and fix the problem, you can send us a crash report".
I have restarted my computer and attempted to restart always with the same result, and checked the box to send the info.
Windows 8, I can right-click on the TBird icon and successfully open the Address Book and Send A Message, but not open the program at all to see my mail.
所有回复 (2)
Can you start Thunderbird in safe mode? https://support.mozilla.org/en-US/kb/safe-mode-thunderbird
Also, please post your crash ID https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports