We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

bp-8f2e9bb5-8cae-44d3-ad48-ecee32151230 bp-afd24bbd-6b30-4c3a-bbe7-99fe12151229 bp-d77a1b59-4d5c-427e-a5a4-fc6842151229 bp-f7e53094-7381-4e53-b224-751e82151228 bp-4f255c7a-c153-45e2-8b6e-481b52151228

Signature tmbpffcore.dll

TmFFExt2.dll = 趨勢科技 OfficeScan 用戶端 = Trend Micro OfficeScan Client

TmBpFfCore.dll = Browser Exploit Prevention - Trend Micro Browser Plug-In

This is for Sumo's Related Bugs 1196911 NEW --- crash in tmbpffcore.dll@0x47794 with Trend Micro Browser Plug-In

For now, disable the plugin.