Firefox crashes
When I am on a website (for example bridgebaseonline.com), the screen hangs. I recieve a message that the adobe flash plug in has crashed. Reload the page to try again. Sometimes when I am on the Washington Post website, I get no message, but the screen hangs. When I go to task manager on the processes tab, I end the flashplayer, and the screen then will unfreeze and I can continue to read the online newspaper.
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Is the browser crashing, or freezing?
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
https://support.mozilla.org/en-US/kb/websites-look-wrong-or-appear-differently
https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster
https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
bp-8f8ccfdc-07d7-44b5-b962-a81622151231 12/30/2015 8:52 PM bp-d5be216b-5c7d-4e71-a393-7fd682151231 12/30/2015 8:47 PM 276583aa-5f21-43ed-b035-feef7174f60d 12/30/2015 4:08 PM 837657ed-1d61-424d-9ca4-353ac25b74ab 12/30/2015 4:08 PM f93086a7-577b-4971-ae1c-c64793c4458c 12/30/2015 4:06 PM af9a5efd-c476-45d5-aaf4-986fed9dc009 12/29/2015 10:02 PM 67d7263a-5fbb-469c-8d7b-17af57869213 12/28/2015 8:47 PM 30fdd793-3723-4240-8c01-ea44b1966788 12/27/2015 10:33 PM f171f02f-e4c5-4f1f-93fe-aefb4cb8c5c4 12/25/2015 11:21 PM c0ae61b4-ff55-4df3-9489-5cacb4d44cfb 12/24/2015 11:29 PM d4d97786-0f72-4ad6-8c9c-353911f975f4 12/24/2015 5:26 PM
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
bp-d5be216b-5c7d-4e71-a393-7fd682151231
Signature EMPTY: no crashing thread identified
This is for Sumo's Related Bugs 1178605 NEW --- WebGL conformance test refract_001_to_006.html crashes the browser. +++++++++++++++++++++++++++++++++++++ bp-8f8ccfdc-07d7-44b5-b962-a81622151231
Signature F1398665248
Process Type plugin Shockwave Flash Version: 20.0.0.235
Attention Sumo's there are 20 related bug reports most about flash
Do you have nvidia's network access manager or forceware network manager software installed? Disable / remove it. https://support.mozilla.org/en-US/kb/connectivity-crashing-firefox-43-update
In answer to your question about nvidia's network access manager or forceware network manager software installed. As far as I know, I don't. I don't know where to look to see if I did.
837657ed-1d61-424d-9ca4-353ac25b74ab 12/30/2015 4:08 PM f93086a7-577b-4971-ae1c-c64793c4458c 12/30/2015 4:06 PM af9a5efd-c476-45d5-aaf4-986fed9dc009 12/29/2015 10:02 PM 67d7263a-5fbb-469c-8d7b-17af57869213 12/28/2015 8:47 PM 30fdd793-3723-4240-8c01-ea44b1966788 12/27/2015 10:33 PM f171f02f-e4c5-4f1f-93fe-aefb4cb8c5c4 12/25/2015 11:21 PM c0ae61b4-ff55-4df3-9489-5cacb4d44cfb 12/24/2015 11:29 PM d4d97786-0f72-4ad6-8c9c-353911f975f4 12/24/2015 5:26 PM 261132a7-af75-4b7e-a530-d208c3cdc56a 12/22/2015 7:57 PM 275a4ca0-b0a3-4b94-b2d5-580f990b4bca 12/21/2015 7:41 AM ba3d24d0-2a51-4e4c-b41d-110b07076299 12/19/2015 10:13 PM 87fe2067-b532-40b5-a0b9-2109b5e57cc2 12/19/2015 10:06 PM 6909e12a-35aa-40f9-8ca1-6cbfcd500d62 12/19/2015 3:43 PM
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
I've tried to answer your emails in this forum. But all I get is another email stating the same thing. I've tried to posted the crash numbers in this report. I don't know how else to answer your emails.
That's because you did not follow the directions posted. Some of your crash reports weren’t sent to the Mozilla Servers.
JeanneH said
837657ed-1d61-424d-9ca4-353ac25b74ab 12/30/2015 4:08 PM
f93086a7-577b-4971-ae1c-c64793c4458c 12/30/2015 4:06 PM
And so on.
You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:
- make sure you have the latest Flash version:
http://www.adobe.com/special/products/flashplayer/fp_distribution3.html - check for updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration - disable protected mode in the Flash plugin (Windows Vista and later)
https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox - disable hardware acceleration in the Flash plugin
https://helpx.adobe.com/flash-player/kb/video-playback-issues.html - disable hardware acceleration in Firefox
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
See also:
Fred McD - I tried to follow your directions to send the reports. In order to install Adobe Flashplayer I have to close foxfire. I hope I can get back to this forum when I'm done.