搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Apple trailers wont run in Firefox

  • 10 个回答
  • 39 人有此问题
  • 1 次查看
  • 最后回复者为 ninepointone

more options

When I go to http://trailers.apple.com/trailers and choose a trailer, the page will not show any movies (quicktime). I have quicktime installed (but the x64 version of Firefox says it doesnt need any other plug-in). This works when I open the page in Internet Explorer.

Btw: I run a Windows 10 system...

When I go to http://trailers.apple.com/trailers and choose a trailer, the page will not show any movies (quicktime). I have quicktime installed (but the x64 version of Firefox says it doesnt need any other plug-in). This works when I open the page in Internet Explorer. Btw: I run a Windows 10 system...

被采纳的解决方案

What security software do you have?

It is possible that security software (anti-virus, firewall) is causing problems. Try to disable security software temporarily to see if that makes a difference.

定位到答案原位置 👍 0

所有回复 (10)

more options

You need Flash Player Version 20.0.0.267
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users should download the ‘’’active_x’’’ for “Internet Explorer,” and the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox).

Note: Windows 8 and Windows 10 have built in flash players and Adobe will cause a conflict. Install the ’’’plugin’’’ only. Not the ’’’active_x’’’.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

I have the newer 20.0.0.286 installed (plug-in only) and it doesnt work. The flashplayer works on other sites but on the apple.com/trailers the page of the trailer shows a grey tile in the bottom instead of trailervideo and information.

Se attached examples from Firefox and IE.

more options

My Firefox is the second picture.

Are you using any blocking programs / add-ons?


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

more options

Tried everything in your post but still the same problem.

Also tried a quicktime-testpage and that was no problem. The http://trailers.apple.com/trailers still doesnt work however and I dont understand why. Especially as the IE works.

Also tried to install Chrome and the problem there is the same.

more options
more options

Checked most of this and still doesnt work.

I see now that I have the same issue with my laptop and it´s the same issue if I use my home internet connection (LAN) or the mobile internet connection (3G).

Also the Apple Event Keynote works (Quicktime) but not the Trailers page (also Quicktime).

Also, if I use the iphone Firefox-browser it works...

I really dont see what´s the problem :-(

more options

I've called the big guys to help you. Good luck.

more options

Thanks anyways!

more options

选择的解决方案

What security software do you have?

It is possible that security software (anti-virus, firewall) is causing problems. Try to disable security software temporarily to see if that makes a difference.

more options

There must have been something wrong with the Apple-trailer page or the Mozilla Firefox cause out of nowhere it started working again.

Thanks for your support!