搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

YouTube has suddenly stopped displaying any comments at all in FireFox but they are fine in IE.

  • 2 个回答
  • 5 人有此问题
  • 1 次查看
  • 最后回复者为 Winston-Grey

more options

One day to the next I lost all comments in Firefox 44 and still not present after update to 44.0.1. There are NO comments, You Tubes play and they display in center screen, one large at the top with additional videos below in a double column. Youtube is fine in my old IE, comments are there just as they were in Firefox 3 days ago. In IE the main is at the top and the options are displayed in columns of 5 across. I suspect that I hit some key combination by mistake? Searching for solutions to the problem on youtube sends me to a button that isn't there. IE 11 (I never use it so I may be some "updates" behind...?) This is really important, I can't stress it enough. I have no life if I have no YouTube comments, they are my sustanance and my source for wisdom, I draw not breath without them. Please help! Barring getting my comments back, maybe you could send a sandwich in my name to the Malheur Wildlife Refuge???? Watercress would be fine. I suspect that my large, stubby fingers hit some nuclear key combo. But I may be innocent for once...

One day to the next I lost all comments in Firefox 44 and still not present after update to 44.0.1. There are NO comments, You Tubes play and they display in center screen, one large at the top with additional videos below in a double column. Youtube is fine in my old IE, comments are there just as they were in Firefox 3 days ago. In IE the main is at the top and the options are displayed in columns of 5 across. I suspect that I hit some key combination by mistake? Searching for solutions to the problem on youtube sends me to a button that isn't there. IE 11 (I never use it so I may be some "updates" behind...?) This is really important, I can't stress it enough. I have no life if I have no YouTube comments, they are my sustanance and my source for wisdom, I draw not breath without them. Please help! Barring getting my comments back, maybe you could send a sandwich in my name to the Malheur Wildlife Refuge???? Watercress would be fine. I suspect that my large, stubby fingers hit some nuclear key combo. But I may be innocent for once...

被采纳的解决方案

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (3-bar Menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: 3-bar Menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
定位到答案原位置 👍 0

所有回复 (2)

more options

选择的解决方案

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (3-bar Menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: 3-bar Menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
more options

Went through the rather large option choices one by one and finally his on the "refresh Firefox" option, couple of clicks in... https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings Find the big blue button "Refresh Firefox" about 1/3 down the page, I pushed that and bingo! Happy again in my cave... Thanks cor-el! This looks like it may be handy to remember next time.