Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox Plugin Check page is not working.

  • 9 个回答
  • 2 人有此问题
  • 10 次查看
  • 最后回复者为 saneman

more options

when I go to https://www.mozilla.org/en-US/plugincheck/ it shows nothing.

when I go to https://www.mozilla.org/en-US/plugincheck/ it shows nothing.
已附加屏幕截图

所有回复 (9)

more options

Is there a sort of red brick on the left side of your browser bar?

more options

No, there is no Red Brick.

由saneman于修改

more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (3-bar Menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: 3-bar Menu button/Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
more options

I went ahead and tried all those and nothing worked. I had already tried the Refresh Firefox before you had posted, but that didn't work either. I tried loading the page with Ghostery not blocking Optimizely and checked if Adblock was blocking, that didn't make it go. Any other suggestions?

more options

You can check the log in the Web Console for error messages and the Network Monitor (Tools > Web Developer) to see if content fails to load or is possibly blocked.

Use Ctrl+F5 or Ctrl+Shift+R to reload the page and bypass the cache to generate a fresh log.

more options

The console shows this error:

TypeError: plugins[i] is undefined pluginCounter()

plugincheck-bundle.26b29b27ef4c.js:1

<anonymous>

plugincheck-bundle.26b29b27ef4c.js:1

PluginCheck.getPluginsStatus/<()

plugincheck-bundle.26b29b27ef4c.js:1

m.Callbacks/j()

common-bundle.e03b092546f6.js:1

m.Callbacks/k.fireWith()

common-bundle.e03b092546f6.js:1

x()

common-bundle.e03b092546f6.js:3

.send/b()

more options

Here is the Network, I took a screen shot.

more options

You can click and drag up on the top of the web console bar to capture more of the file list on the Network tab, but I think the critical files are loading. Here's mine for comparison anyway.

I'm a little puzzled by the console errors. The first one suggests the page might not be able to read the properties for one of your plugins. Could you set all nonessential plugins to "Never Activate" to hide them from websites? You can do that on the Add-ons page. Either:

  • Command+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. Then on the right, if you don't envision using a plugin for the next 48 hours, set its default permission to "Never Activate" to disable it and hide it from the plugin checker.

Does that change anything?

more options

I didn't do anything, today it is just working again.