搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

After an update on 2/26/16 for Windows I no longer get my desktop icons or task bar. Can you help? I can't get into my Firefox site.

  • 3 个回答
  • 1 人有此问题
  • 2 次查看
  • 最后回复者为 FredMcD

more options

I tried to get into my Firefox account by updating but it tells me there is a Firefox running in the back ground. It said I should close it to get an update. I can't close it because a Windows update eliminated my desk top and task bar.

I tried to get into my Firefox account by updating but it tells me there is a Firefox running in the back ground. It said I should close it to get an update. I can't close it because a Windows update eliminated my desk top and task bar.

所有回复 (3)

more options

Right click your desktop and look for any options. An update from Microsoft should not remove your desktop.

more options

Thank you for answering. Unfortunately nothing happens when I right click. So what could have happened to make my screen go blank? It's not a black screen but a dark grey screen. This is so frustrating. I need to get into the computer to send my taxes. When the update was finished there were no icons on the screen. There was a task bar. Then that disappeared.

more options

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia


I'm sorry, but this needs more help then we can give.

Microsoft Fix it Solution Center: troubleshooting software issues

https://support.microsoft.com