搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

My Firefox is installed on a Mac El Capitán OS. The installation of your approved Alpheios add-ons makes the browser crash. Why?

  • 1 个回答
  • 3 人有此问题
  • 6 次查看
  • 最后回复者为 Michal Stanke

more options

My Firefox installed on a Mac El Capitán OS keeps on crashing since yesterday after the installation of your approved Alpheios add-ons (https://addons.mozilla.org/en-US/firefox/collections/the-alpheios-project/alpheios/). Teh problem is solved when the add-ons are rmoved.

I have been a regular and satisfied user of the Alpheios add-ons. What has changed since yesterday?

Thank you for your prompt response.

My Firefox installed on a Mac El Capitán OS keeps on crashing since yesterday after the installation of your approved Alpheios add-ons (https://addons.mozilla.org/en-US/firefox/collections/the-alpheios-project/alpheios/). Teh problem is solved when the add-ons are rmoved. I have been a regular and satisfied user of the Alpheios add-ons. What has changed since yesterday? Thank you for your prompt response.

所有回复 (1)

more options

Hi bleone.

There has been an update to Firefox 45 yesterday. The best what you can do is to get in touch with the add-on developers and inform them about the issue. Three of four of those add-ons haven't been updated since 2011, so they might be incompatible with newer Firefox versions, or need some settings to adjust.

Regards, Michal