搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已关闭并存档。 如果需要帮助请提出新问题。

Firefox Passwords Not Being Saved

  • 8 个回答
  • 1 人有此问题
  • 19 次查看
  • 最后回复者为 cor-el

more options

Running Firefox 45.0.1 on Windows 10 Anti-virus: Avira Anti-Virus Free Firewall: same

As stated, Firefox is not saving my passwords (or form information or maintaining Sync connection). I HAVE already read through the FAQs and other community questions and answers. I do have a Master Security password. I do know the password. But passwords are not being saved. I cannot find any other software that would interfere with this. I cannot find any setting in my anti-virus/firewall software (Avira) that has anything to do with this Firefox function. I am NOT using any other password saving software or extension or other application. There is no issue with the password manager exceptions file.

I do NOT have a problem with password saving on my Win XP PC. I DO HAVE SYNC SETUP AND TURNED ON but this does not populate the password manager on the Win 10 PC. It does sync everything else (although not all extensions seem to be configured to share all setup data and usage information, particularly tab group extensions).

Also, on the Win 10 machine, it periodically loses the Sync connection. This is very annoying. How do I prevent this? It never happens on the Win XP computer.

Also, on the Win 10 machine, it does not seem to populate form data boxes (name, address, email address, etc.) when I visit websites. Why? Is this also a Firefox issue or is this an issue with the individual websites? It doesn't seem to happen very often on the Win XP computer.

Please help.

Running Firefox 45.0.1 on Windows 10 Anti-virus: Avira Anti-Virus Free Firewall: same As stated, Firefox is not saving my passwords (or form information or maintaining Sync connection). I HAVE already read through the FAQs and other community questions and answers. I do have a Master Security password. I do know the password. But passwords are not being saved. I cannot find any other software that would interfere with this. I cannot find any setting in my anti-virus/firewall software (Avira) that has anything to do with this Firefox function. I am NOT using any other password saving software or extension or other application. There is no issue with the password manager exceptions file. I do NOT have a problem with password saving on my Win XP PC. I DO HAVE SYNC SETUP AND TURNED ON but this does not populate the password manager on the Win 10 PC. It does sync everything else (although not all extensions seem to be configured to share all setup data and usage information, particularly tab group extensions). Also, on the Win 10 machine, it periodically loses the Sync connection. This is very annoying. How do I prevent this? It never happens on the Win XP computer. Also, on the Win 10 machine, it does not seem to populate form data boxes (name, address, email address, etc.) when I visit websites. Why? Is this also a Firefox issue or is this an issue with the individual websites? It doesn't seem to happen very often on the Win XP computer. Please help.

被采纳的解决方案

Comment from a Moderator

Please take care. Please consider backing up profile data before removing appdata, or you WILL lose information.

See also related question /questions/1117684#answer-866566

~J99


SOLVED via thorough Firefox uninstall (including all folders and profiles which a "regular" uninstall does not remove) and Sync with my Firefox account. *Thanks* (not really) for the top-level support.

定位到答案原位置 👍 0

所有回复 (8)

more options

Make sure that you do not run Firefox in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History).

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history"
  • Deselect: [ ] "Always use Private Browsing mode"
more options

Thanks but that is also not the source of the problem. I almost never use private browsing and both of my computers have the same options checked (including "Remember History") and only the Win 10 PC is having this problem. Sync is SUPPOSED to be syncing passwords but it isn't (but it does seem to sync everything else).

more options

Are you syncing the passwords?

Do you see passwords in the Password Manager and are those filled, either automatically or by selecting a name via the drop-down list?

You can also look at this extension in case there is a problem with the login form.

more options

YES. EVERYTHING is set to Sync. EVERYTHING. ("Sync is SUPPOSED to be syncing passwords but it isn't (but it does seem to sync everything else,") But it is not syncing passwords

After entering a username/email address and password on a website login page, and hitting <Enter>, I get the Firefox "save password" dialogue box, click that I want to save the password. But when I check in Firefox Preferences > Security , the saved logins window is blank.

ALL of the settings are the same on both computers but only the Win XP computer is saving the login information.

more options

选择的解决方案

Comment from a Moderator

Please take care. Please consider backing up profile data before removing appdata, or you WILL lose information.

See also related question /questions/1117684#answer-866566

~J99


SOLVED via thorough Firefox uninstall (including all folders and profiles which a "regular" uninstall does not remove) and Sync with my Firefox account. *Thanks* (not really) for the top-level support.

由John99于修改

more options
more options

cor-el said

See also:

Yeah, thanks, a day late and a dollar short. Backing up is great BEFORE you have a problem but doesn't help AFTER you have a problem. AND I ALREADY SOLVED THE PROBLEM AND POSTED THE SOLUTION BEFORE YOU CAME ALONG.

more options

I posted those links so you can backup your data and be prepared if it should happen again :wink: