Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox keeps crashing when starting, can't find profile in computer application support to back up

  • 3 个回答
  • 4 人有此问题
  • 1 次查看
  • 最后回复者为 FredMcD

more options

So today, on my Mac, every time I try to start up Firefox it automatically crashes and gives me the Mozilla Crash Reporter, and I've been sending crash reports every time with my email address but no help so far. It's weird, it just crashes without even loading a browser window first. I've tried uninstalling and reinstalling, just keeps crashing. I even tried to find my profile on my Mac library under application support, all I could find was a Mozilla folder with a folder called 'extensions", some source code pieces, and some that consist of zero bytes. It's getting really annoying ,and quite frankly I just want to fix this so I can save all my bookmarks. Can anyone help me out? I'musing Mac OS El Captian, not sure of the exact version number, if that helps.

So today, on my Mac, every time I try to start up Firefox it automatically crashes and gives me the Mozilla Crash Reporter, and I've been sending crash reports every time with my email address but no help so far. It's weird, it just crashes without even loading a browser window first. I've tried uninstalling and reinstalling, just keeps crashing. I even tried to find my profile on my Mac library under application support, all I could find was a Mozilla folder with a folder called 'extensions", some source code pieces, and some that consist of zero bytes. It's getting really annoying ,and quite frankly I just want to fix this so I can save all my bookmarks. Can anyone help me out? I'musing Mac OS El Captian, not sure of the exact version number, if that helps.

被采纳的解决方案

hi quantumbaraka, this may likely be an issue with malware on your system - in order to take care of that, please see: Crashes on startup after the update to Firefox 46 on OS X

定位到答案原位置 👍 1

所有回复 (3)

more options

选择的解决方案

hi quantumbaraka, this may likely be an issue with malware on your system - in order to take care of that, please see: Crashes on startup after the update to Firefox 46 on OS X

more options

philipp said

hi quantumbaraka, this may likely be an issue with malware on your system - in order to take care of that, please see: Crashes on startup after the update to Firefox 46 on OS X

Actually, I did find Premieropinion malware on my computer, and now I'm using Firefox as we speak. Thanks for the suggestion, although how do I make backups of all my bookmarks that can be saved on a flash drive, just to be safe.

more options

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose.

OPIE {web link} Import/Export extension preferences