please remove that account and add again

mahicool1989 said

please remove that account and add again

Thanks for the reply.

Since I think that you know what is going on for your own experience, as I delete the acc, I need to save all that I have on it 1st? Or, as I reinstall the same acc all that I had on it will be back - my folders with saved msgs, etc? Thanks jc

Google seems to want you to log into your account at the web mail page to verify your account. Have you done that?

Airmail said

Google seems to want you to log into your account at the web mail page to verify your account. Have you done that?

yes, I already did it twice, and the problem is the same.

Post your Thunderbird troubleshooting info.

Go to Help-Troubleshooting Information-Copy to Clipboard Make sure the box to show account names is NOT checked. Come back here and paste that info into a reply window.

mahicool1989 said

please remove that account and add again

removed the acc... created a new one... and can't log in, keep receiving the same msg 78754

Any other suggestion on the mater?

Tks

Please read the entire article. https://support.google.com/mail/answer/78754

What is your account type - POP or IMAP?

christ1 said

Please read the entire article. https://support.google.com/mail/answer/78754 What is your account type - POP or IMAP?

POP acc type

Quoting the web page

If you’re sure your password is right, try these tips:

1. If you've turned on 2-Step Verification for your account, you might need to enter an App password instead of your regular password.
2. Sign in to your account from the web version of Gmail at https://mail.google.com. Once you’re signed in, try signing in to the mail app again.
3. Visit http://www.google.com/accounts/DisplayUnlockCaptcha and sign in with your Gmail username and password. If asked, enter the letters in the distorted picture.
4. Your app might not support the latest security standards. Try changing a few settings to allow less secure apps access to your account.
5. Make sure your mail app isn't set to check for new email too often. If your mail app checks for new messages more than once every 10 minutes, the app’s access to your account could be blocked.
6. Change your password according to our tips on creating a strong password.

Have you completed all 6 of those troubleshooting steps? what results for each?

Matt said

Quoting the web page

If you’re sure your password is right, try these tips:

1. If you've turned on 2-Step Verification for your account, you might need to enter an App password instead of your regular password.
2. Sign in to your account from the web version of Gmail at https://mail.google.com. Once you’re signed in, try signing in to the mail app again.
3. Visit http://www.google.com/accounts/DisplayUnlockCaptcha and sign in with your Gmail username and password. If asked, enter the letters in the distorted picture.
4. Your app might not support the latest security standards. Try changing a few settings to allow less secure apps access to your account.
5. Make sure your mail app isn't set to check for new email too often. If your mail app checks for new messages more than once every 10 minutes, the app’s access to your account could be blocked.
6. Change your password according to our tips on creating a strong password.

Have you completed all 6 of those troubleshooting steps? what results for each?

Matt.... what a n App password ? -- I tryed again to create the acc, I can log in with my Gmail username and password but the thunderbird acc don't complete and says the password is not good... also, before I deleted the acc on the thunderbird I could ssend email on it, but not receive... my password is pretty good...

Mestre Jeronimo said

Matt said

Quoting the web page

If you’re sure your password is right, try these tips:

1. If you've turned on 2-Step Verification for your account, you might need to enter an App password instead of your regular password.
2. Sign in to your account from the web version of Gmail at https://mail.google.com. Once you’re signed in, try signing in to the mail app again.
3. Visit http://www.google.com/accounts/DisplayUnlockCaptcha and sign in with your Gmail username and password. If asked, enter the letters in the distorted picture.
4. Your app might not support the latest security standards. Try changing a few settings to allow less secure apps access to your account.
5. Make sure your mail app isn't set to check for new email too often. If your mail app checks for new messages more than once every 10 minutes, the app’s access to your account could be blocked.
6. Change your password according to our tips on creating a strong password.

Have you completed all 6 of those troubleshooting steps? what results for each?

Matt.... what a n App password ? -- I tryed again to create the acc, I can log in with my Gmail username and password but the thunderbird acc don't complete and says the password is not good... also, before I deleted the acc on the thunderbird I could ssend email on it, but not receive... my password is pretty good...

Did it all.... have new pass etc and still not able to have back my acc.... it sucksss

Did you look at item 4?

christ1 said

Did you look at item 4?

yes! I did... I use my mail service only with the laptop

Mestre Jeronimo said

christ1 said

Did you look at item 4?

yes! I did... I use my mail service only with the laptop

My problem is just with this acc... I just created another one, fresh, and it works. Keep receiving the <78754 > warning as if ssomething is not right to receive my mail from the server ?????????? indeed frustrating and a wasting of time ---

But, I would like to say a BIG THANK YOU/OBRIGADO/MERCI/GRACIAS... for all of you that are replying trying to help me.... :)

Mestre Jeronimo said

I have 45.1.1 version and made a Password Reset but can't log in. Sending of password for user mestrejeronimo@gmail.com did not succeed. Web login required: https://support.google.com/mail/answer/78754 Yet, I can use the other acc that I have. Can anyone give a hand to solve this problem. Thanks Mjc

I'm glad the problem is fixed. Just for completeness: Gmail considers Tbird to be a "less secure app" which requires permission to connect be given in the Google account settings. see https://support.google.com/accounts/answer/6010255?hl=en

Connection from "less secure apps" is enabled by default, but security conscious people reviewing the Google settings may turn it off and inadvertently lock out Tbird.

George

gneuner said

Mestre Jeronimo said

I have 45.1.1 version and made a Password Reset but can't log in. Sending of password for user mestrejeronimo@gmail.com did not succeed. Web login required: https://support.google.com/mail/answer/78754 Yet, I can use the other acc that I have. Can anyone give a hand to solve this problem. Thanks Mjc

I'm glad the problem is fixed. Just for completeness: Gmail considers Tbird to be a "less secure app" which requires permission to connect be given in the Google account settings. see https://support.google.com/accounts/answer/6010255?hl=en

Connection from "less secure apps" is enabled by default, but security conscious people reviewing the Google settings may turn it off and inadvertently lock out Tbird.

George

My Access for less secure apps is ON. Thanks George

Mestre Jeronimo said

gneuner said

Mestre Jeronimo said

I have 45.1.1 version and made a Password Reset but can't log in. Sending of password for user mestrejeronimo@gmail.com did not succeed. Web login required: https://support.google.com/mail/answer/78754 Yet, I can use the other acc that I have. Can anyone give a hand to solve this problem. Thanks Mjc

I'm glad the problem is fixed. Just for completeness: Gmail considers Tbird to be a "less secure app" which requires permission to connect be given in the Google account settings. see https://support.google.com/accounts/answer/6010255?hl=en

Connection from "less secure apps" is enabled by default, but security conscious people reviewing the Google settings may turn it off and inadvertently lock out Tbird.

George

My Access for less secure apps is ON. Yet, the problem is still on Thanks George

My Access for less secure apps is ON.

Was it really that hard to figure this out from the article?

Yet, the problem is still on

What error do you get now?

As requested before in this thread, please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.

christ1 said

My Access for less secure apps is ON.

Was it really that hard to figure this out from the article?

Yet, the problem is still on

What error do you get now?

As requested before in this thread, please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.

I already did it, tks -- and this is my problem as I try to receive my mail using the ThunB mails system with this acc, as the other acc including a new new that I just created as a test works and has no issues sending me this : << Sending of password for user mestrejeronimo@gmail.com did not succeed. Mail server pop.googlemail.com responded: Web login required: https://support.google.com/mail/answer/78754 >>>

So, I am still in the same problem as I did request help to resolve with this acc. I have been reissued a new password, I tried to change settings, etc... and so far can't have it to connect with the server. I am able to send e-mails... so, I guess that what I need is related to something receiving only... but what ???????

Thanks for all your support trying to educate me and help me fix this problem.

I hope that I may find a solution soon

Mestre Jeronimo said

Sending of password for user mestrejeronimo@gmail.com did not succeed. Mail server pop.googlemail.com responded: Web login required: https://support.google.com/mail/answer/78754 >>>

Um ... the Gmail POP server is "pop.gmail.com".

I'm not aware that there even is a separate GoogleMail server. AFAIK, GoogleMail.com addresses are just aliases of Gmail.com addresses.

George