Since 3/6/16 I have not been able to receive emails. The message says there is an authentication problem with my password. I have not changed my password.
Since 3/6/16 I have not been able to receive emails. The message says there is an authentication problem with my password. I have not changed my password. I cannot find a simple solution to help me.
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What mail provider? What exactly is the error.
So far we have the equivalent of "my car is broken since 3/6/16."
Just as an aside. In my part of the world and in large parts of what used to be the British empire that date reads 3rd June 2016. In other parts of the world is reads as 6th March 2016. I mention it simply to make you aware that if you use dates in an international group to be precise you can not ise that old faithful date format.
Sorry, here is the error message. Mail server pop3.live.com responded: Authentication failure: unknown user name or bad password. [Error="ProxyNotAuthenticated" AuthResult=0 Proxy=PS1PR01MB1371.apcprd01.prod.exchangelabs.com:1995:SSL]
Sorry about the date. 3rd June 2016
Thankyou so much for your help Matt. Problem is now fixed.
Oh Dear. Once I changed the server name, I stopped receiving emails again. Can you please help again Matt, as I didn't write down what the server name was before I changed it.
What server name appears in your outlook.com settings?
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Is this what you meant
Application Basics
Name: Thunderbird Version: 45.1.1 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.1.1 Profile Folder: Show Folder
(Local drive) Application Build ID: 20160526140950 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account4:
INCOMING: account4, , (pop3) POP3.live.com:995, SSL, passwordCleartext
OUTGOING: , smtp.live.com:587, alwaysSTARTTLS, passwordCleartext, true
account5:
INCOMING: account5, , (pop3) pop.hotkey.net.au:110, plain, passwordCleartext
OUTGOING: , smtp.hotkey.net.au:25, plain, 0, true
Crash Reports
Extensions
Lightning, 4.7.1.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
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browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 45.1.1
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font.name.monospace.el: Consolas
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font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: a39b92a5-ca91-4a4b-b2be-72b983e8e9c
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1465720201
places.history.expiration.transient_current_max_pages: 104858
places.history.expiration.transient_optimal_database_size: 167772160
plugin.importedState: true
security.disable_button.openCertManager: false
Graphics
Adapter Description: Intel(R) HD Graphics
Vendor ID: 0x8086
Device ID: 0x0102
Adapter RAM: Unknown
Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Driver Version: 9.17.10.4229
Driver Date: 5-27-2015
Direct2D Enabled: false
DirectWrite Enabled: false (10.0.10586.0)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_1 ps_4_1) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.12
4.12
NSS
3.21.1 Basic ECC
3.21.1 Basic ECC
NSS Util
3.21.1
3.21.1
NSS SSL
3.21.1 Basic ECC
3.21.1 Basic ECC
NSS S/MIME
3.21.1 Basic ECC
3.21.1 Basic ECC
Looks to me like you only added part of the server name. Mine is pop-mail.outlook.com I assume your should be as well.
I changed the server name to pop-mail.outlook.com as per the instructions but it didn't work after that. Do you have any suggestions as to how I may be able to fix this please.
LizzieHo said
I changed the server name to pop-mail.outlook.com as per the instructions but it didn't work after that. Do you have any suggestions as to how I may be able to fix this please.
Yes, read the server setting that appeared in your settings on outlook.com after you enabled pop and insert them into Thunderbird.
It seems to all be in order after a re-boot. Fingers crossed it stays that way. Thankyou for your help Matt.