Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Recently, email messages lose attachments once I click on them, then the attachment icon disappears.

  • 1 个回答
  • 1 人有此问题
  • 2 次查看
  • 最后回复者为 Zenos

more options

This is a new problem. After I click on an incoming message with an attachment, the message opens, but the attachment is gone. If I close the message, the attachment icon is gone, too. How can I retrieve the attachments? Thanks for your help!

This is a new problem. After I click on an incoming message with an attachment, the message opens, but the attachment is gone. If I close the message, the attachment icon is gone, too. How can I retrieve the attachments? Thanks for your help!

所有回复 (1)

more options

Sometimes there are embedded images which Thunderbird doesn't seem able to recognize as such until it displays the messages, after which point it correctly removes the attachment indicator.

A picture is encoded in the same way regardless of whether it is sent as an attachment or shown within the message body, hence advising the user of a possible attachment is relevant if the encoded material may be considered potentially harmful.

Is an embedded image a common feature in these messages with supposedly missing attachments?