搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

I had setup Firefox sync several years ago, and with a recent reinstall of my system software I was unable to login or reset with my creditenals.

  • 3 个回答
  • 3 人有此问题
  • 1 次查看
  • 最后回复者为 cptsales

more options

Why did my account get deleted? I have the email, password, and sync key that were setup previously and this account is not seen as a valid account! I use LastPass as a password manager, and I know that this data is correct.

Why did my account get deleted? I have the email, password, and sync key that were setup previously and this account is not seen as a valid account! I use LastPass as a password manager, and I know that this data is correct.

被采纳的解决方案

Uh-oh, starting April 2014 there was a transition from the original Firefox Sync service to a new service you access using a Firefox Account. The old service/accounts were turned off 9/30/2015, and the old Recovery Key is not used with Firefox accounts. See: Firefox Sync upgrade - Frequently Asked Questions.

If you transitioned, you probably have the login saved somewhere else, hopefully.

If you didn't transition, do you have any local backups of your Firefox data?

定位到答案原位置 👍 1

所有回复 (3)

more options

Firefox 28 and earlier use the "Sync Key". Sorry, that old server was shut down about a year ago.

more options

选择的解决方案

Uh-oh, starting April 2014 there was a transition from the original Firefox Sync service to a new service you access using a Firefox Account. The old service/accounts were turned off 9/30/2015, and the old Recovery Key is not used with Firefox accounts. See: Firefox Sync upgrade - Frequently Asked Questions.

If you transitioned, you probably have the login saved somewhere else, hopefully.

If you didn't transition, do you have any local backups of your Firefox data?

more options

OK thanks. I don't have a backup, but it isn't really a big deal. I use Firefox as a secondary browser. I guess I am upset that they were unable to convert the old data into the new system.