Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Thunderbird (not responding) on Windows 10

  • 5 个回答
  • 2 人有此问题
  • 7 次查看
  • 最后回复者为 MaxCC

more options

Hi, can anyone help out.

Mozilla Thunderbird latest version (I have also rolled back a few version as a test) installed on windows 10 machine. Kaspersky Anti Virus installed and not using BitDefender or other Windows Anti Virus / Malware protection.

On starting Thunderbird it just shows (not responding) and doesn't download any messages. I have left it for well over 20 mins and still nothing.

I've tried starting TB in safe mode and it's the same. I've unistalled and reinstalled the software and no change. I've tried rolling back to an older version and again the same thing. I've also tried disabling Kaspersky virus protection and again no joy.

Anyone have any ideas.

Thanks in advance.

Hi, can anyone help out. Mozilla Thunderbird latest version (I have also rolled back a few version as a test) installed on windows 10 machine. Kaspersky Anti Virus installed and not using BitDefender or other Windows Anti Virus / Malware protection. On starting Thunderbird it just shows (not responding) and doesn't download any messages. I have left it for well over 20 mins and still nothing. I've tried starting TB in safe mode and it's the same. I've unistalled and reinstalled the software and no change. I've tried rolling back to an older version and again the same thing. I've also tried disabling Kaspersky virus protection and again no joy. Anyone have any ideas. Thanks in advance.

所有回复 (5)

more options
more options

Hi, strangely TB has started booting again.. the last thing i did was revert to a previous version of TB, although it seems to have updated itself as it's version 45.2.0 and is saying it's up to date.

New emails appear to come in okay. As soon as I try and do anything else, delete and email, move the scrollbar to look at older emails it crashes.

Interestingly though, it would appear I can write emails and send okay?

Any ideas.

more options

MaxCC said

Hi, strangely TB has started booting again.. the last thing i did was revert to a previous version of TB, although it seems to have updated itself as it's version 45.2.0 and is saying it's up to date. New emails appear to come in okay. As soon as I try and do anything else, delete and email, move the scrollbar to look at older emails it crashes. Interestingly though, it would appear I can write emails and send okay? Any ideas.

I've also tried starting it in SafeMode with plugins disabled and the same thing happens. As soon as I try scrolling it crashes.

more options

please use my instructions above precisely

more options

Thanks I've managed to solve it by removing some of the emails and in particular one that had a large attachment