搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox crashes When launching, Have done clean install with same result

  • 1 个回答
  • 1 人有此问题
  • 5 次查看
  • 最后回复者为 philipp

more options

I tried a clean install with the same results. I followed the troubleshooting as well.

I have my crash files to share.

Crash ID: bp-30b2bc2d-5d58-4cf8-8e05-634642160822

Crash ID: bp-5213a2ee-6d9c-42b4-90e1-0d5d32160822

Crash ID: bp-df96fbbb-10a0-45a4-9d1f-b16de2160822

I tried a clean install with the same results. I followed the troubleshooting as well. I have my crash files to share. Crash ID: bp-30b2bc2d-5d58-4cf8-8e05-634642160822 Crash ID: bp-5213a2ee-6d9c-42b4-90e1-0d5d32160822 Crash ID: bp-df96fbbb-10a0-45a4-9d1f-b16de2160822

所有回复 (1)

more options

hi gbfan10, thanks for providing your crash ids. unfortunately this crash is caused by websense endpoint security software that is running on a device. please make sure that all its components are up-to-date. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue again. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/