When I try to sign in to Outlook I get a message that says Firefox version between 16 and 47 is required to open Outlook and I have version 48.0.2
This problem just started today. I have had Firefox and Outlook for years without any compatibility issues. I have updated to the latest versions of both Outlook and Firefox. Is there a way to return to Firefox 47?
所有回复 (3)
Are you talking about the program or the website? What link?
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences<Enter> in the address bar.
- Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe websites. Are there any problems?
Then restart.
Sounds like Outlook has a compatibility issue.
I do not get that on the "new" Outlook.com:
Are you still on the old Outlook.com? The old one had different names to the left of outlook.com in the address. All accounts should have switched over by now. ??