Once I upgraded to 47, it wanted to upgrade again to 49. I'm now on 49.0.2. I've been here before, but I haven't see the two step upgrade before. I'll keep this post updated if it downgrades again.

v 49 has been out for a while.

If you think the problem is gone, Please flag your last post as Solved Problem so others will know.

If there is a problem like that, Download Firefox For All languages And Systems {web link}

I checked just minutes ago and I was on v 49.0.2.

Later, I did a search and opened 3 tabs. Firefox crashed. Seems like it is right after opening new tabs.

On re-opening, About says it is on v 45.0.1 and suggests upgrading to v 47.

Image attached.

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder.
https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory.

Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done.

If there is a problem, start your Computer in safe mode and try again.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

bwhite said

I checked just minutes ago and I was on v 49.0.2. Later, I did a search and opened 3 tabs. Firefox crashed. Seems like it is right after opening new tabs. On re-opening, About says it is on v 45.0.1 and suggests upgrading to v 47. Image attached.

You may have both 49.0.2 and 45.0.1 installed and whatever method you used to start Firefox again is pointing to the 45.0.1 version and not 49.0.2.

The 47.0.2 is a transition update for those using 47.0.1 or older to check a couple of things. https://www.mozilla.org/firefox/47.0.2/releasenotes/

.

James said

You may have both 49.0.2 and 45.0.1 installed and whatever method you used to start Firefox again is pointing to the 45.0.1 version and not 49.0.2.

This was a good idea, and worth checking on. But it doesn't appear to be the case. I'll try the full re-install. 8: -(

We may have solved both problems in one shot. It was crashing when I opened several links at a time. Usually after the 3rd or 4th. Then reverting to v45 on re-opening FF.

After reinstalling, I just opened 20 links in quick succession with no issues. Killing it from Task Manager leaves it on v49 as it should. I'll mark this as resolved if it hasn't come back in a week. Thanks, Brad.

Not out of the woods yet.

Finally crashed. Reverted to 45. Reinstalling again, following the steps more precisely.

https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

http://www.howtogeek.com/113439/how-to-change-your-browsers-user-agent-without-installing-any-extensions/

Please follow these instructions to do a clean reinstall; https://support.mozilla.org/en-US/questions/1145612#answer-933466

FredMcD said

https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox http://www.howtogeek.com/113439/how-to-change-your-browsers-user-agent-without-installing-any-extensions/

---

Please follow these instructions to do a clean reinstall; https://support.mozilla.org/en-US/questions/1145612#answer-933466

This looks like another good guess, but no. All the agents are set to default and reset is greyed out.

Still consistent. Crashed again and I'm back to v45.

Renamed folder. I now have 3 OLD folders. Rebooted. Reinstalled.

Please follow these instructions to do a clean reinstall;

I can't run for days at a time in safe mode until it crashes, so that doesn't seem like an option. If there were a way to coerce it to crash, I could try that.

I can scan the registry but I don't know what I'm looking for. Corruption? Old cruft in the registry?

Thanks, Brad.

Have you got Crash IDs for some recent crashes. They will confirm the version you are using.

If you past your troubleshooting information in to a reply it may help us. Please say what version you think you are using when you paste in the troubleshooting info. (Edit out the print related info as it is not relevant if you need to save space)

Troubleshooting Info

To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
   • Click the menu button , click on help and select Troubleshooting Information.
   • Type about:support into the Firefox address bar and press the enter key.
2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Crash IDs

Thanks in advance for your help!We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Note if you are getting Windows OS crashes maybe some restore software is kicking in and putting Fx 45 back

Note if you are getting Windows OS crashes maybe some restore software is kicking in and putting Fx 45 back

Another really good guess. But no, only FF is crashing, not Windows.

This is the support info from when I am on v49.0.2. I'll post again once it crashes with the v45 info. Trimmed some empty sections to get it under the char limit.

Application Basics

Name: Firefox Version: 49.0.2 Build ID: 20161019084923 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0 OS: Windows_NT 10.0 Multiprocess Windows: 1/1 (Enabled by default) Safe Mode: false

Extensions

Name: Multi-process staged rollout Version: 1.3 Enabled: true ID: e10srollout@mozilla.org

Name: Pocket Version: 1.0.4 Enabled: true ID: firefox@getpocket.com

Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org

Name: Logitech SetPoint Version: 6.5 Enabled: false ID: {F003DA68-8256-4b37-A6C4-350FA04494DF}

Graphics

Features Compositing: Direct3D 11 Asynchronous Pan/Zoom: wheel input enabled WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 530 Direct3D11 vs_5_0 ps_5_0) Hardware H264 Decoding: Yes; D3D11 blacklisted with DLL igd10iumd32.dll (20.19.15.4312); Using D3D9 API Direct2D: true DirectWrite: true (10.0.10586.633) GPU #1 Active: Yes Description: Intel(R) HD Graphics 530 Vendor ID: 0x8086 Device ID: 0x191b Driver Version: 20.19.15.4312 Driver Date: 10-28-2015 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID: 06e01028 RAM: Unknown GPU #2 Active: No Description: AMD Radeon (TM) R9 M360 Vendor ID: 0x1002 Device ID: 0x682b Driver Version: 21.19.137.1 Driver Date: 9-16-2016 Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Subsys ID: 0000000c RAM: 2048 Diagnostics ClearType Parameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 200 ] D [ Gamma: 2200 Pixel Structure: B ClearType Level: 50 Enhanced Contrast: 200 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 300 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 300 ] AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo ClearType Parameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 200 ] D [ Gamma: 2200 Pixel Structure: B ClearType Level: 50 Enhanced Contrast: 200 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 300 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 300 ] Decision Log D3D9_COMPOSITING: disabled by default: Disabled by default

Important Modified Preferences

accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.restore_on_demand: false browser.sessionstore.upgradeBackup.latestBuildID: 20161019084923 browser.startup.homepage_override.buildID: 20161019084923 browser.startup.homepage_override.mstone: 49.0.2 browser.tabs.remote.autostart.2: true browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20160927 dom.apps.lastUpdate.buildID: 20161019084923 dom.apps.lastUpdate.mstone: 49.0.2 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 49.0.2 font.internaluseonly.changed: false gfx.crash-guard.d3d11layers.appVersion: 49.0.2 gfx.crash-guard.d3d11layers.deviceID: 0x191b gfx.crash-guard.d3d11layers.driverVersion: 20.19.15.4312 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 media.benchmark.vp9.fps: 193 media.benchmark.vp9.versioncheck: 1 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1478710265 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1471471356 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20161019084923 media.gmp-manager.lastCheck: 1478710264 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1478182911 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir: {user}\AppData\Local\Temp media.webrtc.debug.log_file: {user}\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1478305043 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_btsd-15003-1.print_bgcolor: false print.printer_btsd-15003-1.print_bgimages: false print.printer_btsd-15003-1.print_duplex: -437918235 print.printer_btsd-15003-1.print_edge_bottom: 0 print.printer_btsd-15003-1.print_edge_left: 0 print.printer_btsd-15003-1.print_edge_right: 0 print.printer_btsd-15003-1.print_edge_top: 0 print.printer_btsd-15003-1.print_evenpages: true print.printer_btsd-15003-1.print_footercenter: print.printer_btsd-15003-1.print_footerleft: &PT print.printer_btsd-15003-1.print_footerright: &D print.printer_btsd-15003-1.print_headercenter: print.printer_btsd-15003-1.print_headerleft: &T print.printer_btsd-15003-1.print_headerright: &U print.printer_btsd-15003-1.print_in_color: true print.printer_btsd-15003-1.print_margin_bottom: 0.5 print.printer_btsd-15003-1.print_margin_left: 0.5 print.printer_btsd-15003-1.print_margin_right: 0.5 print.printer_btsd-15003-1.print_margin_top: 0.5 print.printer_btsd-15003-1.print_oddpages: true print.printer_btsd-15003-1.print_orientation: 0 print.printer_btsd-15003-1.print_page_delay: 50 print.printer_btsd-15003-1.print_paper_data: 1 print.printer_btsd-15003-1.print_paper_height: 11.00 print.printer_btsd-15003-1.print_paper_name: print.printer_btsd-15003-1.print_paper_size_type: 0 print.printer_btsd-15003-1.print_paper_size_unit: 0 print.printer_btsd-15003-1.print_paper_width: 8.50 print.printer_btsd-15003-1.print_resolution: -437918235 print.printer_btsd-15003-1.print_reversed: false print.printer_btsd-15003-1.print_scaling: 1.00 print.printer_btsd-15003-1.print_shrink_to_fit: true print.printer_btsd-15003-1.print_to_file: false print.printer_btsd-15003-1.print_unwriteable_margin_bottom: 0 print.printer_btsd-15003-1.print_unwriteable_margin_left: 0 print.printer_btsd-15003-1.print_unwriteable_margin_right: 0 print.printer_btsd-15003-1.print_unwriteable_margin_top: 0 print.printer_zbtsd-15003-1.print_bgcolor: false print.printer_zbtsd-15003-1.print_bgimages: false print.printer_zbtsd-15003-1.print_duplex: -437918235 print.printer_zbtsd-15003-1.print_edge_bottom: 0 print.printer_zbtsd-15003-1.print_edge_left: 0 print.printer_zbtsd-15003-1.print_edge_right: 0 print.printer_zbtsd-15003-1.print_edge_top: 0 print.printer_zbtsd-15003-1.print_evenpages: true print.printer_zbtsd-15003-1.print_footercenter: print.printer_zbtsd-15003-1.print_footerleft: &PT print.printer_zbtsd-15003-1.print_footerright: &D print.printer_zbtsd-15003-1.print_headercenter: print.printer_zbtsd-15003-1.print_headerleft: &T print.printer_zbtsd-15003-1.print_headerright: &U print.printer_zbtsd-15003-1.print_in_color: true print.printer_zbtsd-15003-1.print_margin_bottom: 0.5 print.printer_zbtsd-15003-1.print_margin_left: 0.5 print.printer_zbtsd-15003-1.print_margin_right: 0.5 print.printer_zbtsd-15003-1.print_margin_top: 0.5 print.printer_zbtsd-15003-1.print_oddpages: true print.printer_zbtsd-15003-1.print_orientation: 0 print.printer_zbtsd-15003-1.print_page_delay: 50 print.printer_zbtsd-15003-1.print_paper_data: -1 print.printer_zbtsd-15003-1.print_paper_height: 279.00 print.printer_zbtsd-15003-1.print_paper_name: print.printer_zbtsd-15003-1.print_paper_size_type: 0 print.printer_zbtsd-15003-1.print_paper_size_unit: 1 print.printer_zbtsd-15003-1.print_paper_width: 215.00 print.printer_zbtsd-15003-1.print_resolution: 600 print.printer_zbtsd-15003-1.print_reversed: false print.printer_zbtsd-15003-1.print_scaling: 1.00 print.printer_zbtsd-15003-1.print_shrink_to_fit: true print.printer_zbtsd-15003-1.print_to_file: false print.printer_zbtsd-15003-1.print_unwriteable_margin_bottom: 0 print.printer_zbtsd-15003-1.print_unwriteable_margin_left: 0 print.printer_zbtsd-15003-1.print_unwriteable_margin_right: 0 print.printer_zbtsd-15003-1.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true services.sync.declinedEngines: storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1476745634 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.25 Version in use: 3.25

NSSSMIME Expected minimum version: 3.25 Version in use: 3.25

NSSSSL Expected minimum version: 3.25 Version in use: 3.25

NSSUTIL Expected minimum version: 3.25 Version in

Went back to the old folder and got the v45 info.

Application Basics

Name: Firefox Version: 45.0.1 Build ID: 20160315153207 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0 Multiprocess Windows: 0/2 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: Firefox Hello Beta Version: 0.1 Enabled: true ID: loop@mozilla.org

Name: Logitech SetPoint Version: 6.5 Enabled: false ID: {F003DA68-8256-4b37-A6C4-350FA04494DF}

Graphics

Adapter Description: Intel(R) HD Graphics 530 Adapter Description (GPU #2): AMD Radeon (TM) R9 M360 Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Adapter Drivers (GPU #2): aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: Unknown Adapter RAM (GPU #2): 2048 Asynchronous Pan/Zoom: none ClearType Parameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 200 ] D [ Gamma: 2200 Pixel Structure: B ClearType Level: 50 Enhanced Contrast: 200 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 300 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 300 ] Device ID: 0x191b Device ID (GPU #2): 0x682b Direct2D Enabled: true DirectWrite Enabled: true (10.0.10586.633) Driver Date: 10-28-2015 Driver Date (GPU #2): 9-16-2016 Driver Version: 20.19.15.4312 Driver Version (GPU #2): 21.19.137.1 GPU #2 Active: false GPU Accelerated Windows: 1/2 Basic Subsys ID: 06e01028 Subsys ID (GPU #2): 0000000c Supports Hardware H264 Decoding: No; Unsupported layers backend Vendor ID: 0x8086 Vendor ID (GPU #2): 0x1002 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 530 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.restore_on_demand: false browser.sessionstore.upgradeBackup.latestBuildID: 20161019084923 browser.startup.homepage_override.buildID: 20160315153207 browser.startup.homepage_override.mstone: 45.0.1 browser.tabs.remote.autostart.2: true browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20160927 dom.apps.lastUpdate.buildID: 20161019084923 dom.apps.lastUpdate.mstone: 49.0.2 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 45.0.1 font.internaluseonly.changed: false gfx.crash-guard.d3d11layers.appVersion: 45.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x191b gfx.crash-guard.d3d11layers.driverVersion: 20.19.15.4312 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 media.benchmark.vp9.fps: 193 media.benchmark.vp9.versioncheck: 1 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1478710265 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1471471356 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20161019084923 media.gmp-manager.lastCheck: 1478710264 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1478182911 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir: {user}\AppData\Local\Temp media.webrtc.debug.log_file: {user}\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1478305043 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_btsd-15003-1.print_bgcolor: false print.printer_btsd-15003-1.print_bgimages: false print.printer_btsd-15003-1.print_duplex: -437918235 print.printer_btsd-15003-1.print_edge_bottom: 0 print.printer_btsd-15003-1.print_edge_left: 0 print.printer_btsd-15003-1.print_edge_right: 0 print.printer_btsd-15003-1.print_edge_top: 0 print.printer_btsd-15003-1.print_evenpages: true print.printer_btsd-15003-1.print_footercenter: print.printer_btsd-15003-1.print_footerleft: &PT print.printer_btsd-15003-1.print_footerright: &D print.printer_btsd-15003-1.print_headercenter: print.printer_btsd-15003-1.print_headerleft: &T print.printer_btsd-15003-1.print_headerright: &U print.printer_btsd-15003-1.print_in_color: true print.printer_btsd-15003-1.print_margin_bottom: 0.5 print.printer_btsd-15003-1.print_margin_left: 0.5 print.printer_btsd-15003-1.print_margin_right: 0.5 print.printer_btsd-15003-1.print_margin_top: 0.5 print.printer_btsd-15003-1.print_oddpages: true print.printer_btsd-15003-1.print_orientation: 0 print.printer_btsd-15003-1.print_page_delay: 50 print.printer_btsd-15003-1.print_paper_data: 1 print.printer_btsd-15003-1.print_paper_height: 11.00 print.printer_btsd-15003-1.print_paper_name: print.printer_btsd-15003-1.print_paper_size_type: 0 print.printer_btsd-15003-1.print_paper_size_unit: 0 print.printer_btsd-15003-1.print_paper_width: 8.50 print.printer_btsd-15003-1.print_resolution: -437918235 print.printer_btsd-15003-1.print_reversed: false print.printer_btsd-15003-1.print_scaling: 1.00 print.printer_btsd-15003-1.print_shrink_to_fit: true print.printer_btsd-15003-1.print_to_file: false print.printer_btsd-15003-1.print_unwriteable_margin_bottom: 0 print.printer_btsd-15003-1.print_unwriteable_margin_left: 0 print.printer_btsd-15003-1.print_unwriteable_margin_right: 0 print.printer_btsd-15003-1.print_unwriteable_margin_top: 0 print.printer_zbtsd-15003-1.print_bgcolor: false print.printer_zbtsd-15003-1.print_bgimages: false print.printer_zbtsd-15003-1.print_duplex: -437918235 print.printer_zbtsd-15003-1.print_edge_bottom: 0 print.printer_zbtsd-15003-1.print_edge_left: 0 print.printer_zbtsd-15003-1.print_edge_right: 0 print.printer_zbtsd-15003-1.print_edge_top: 0 print.printer_zbtsd-15003-1.print_evenpages: true print.printer_zbtsd-15003-1.print_footercenter: print.printer_zbtsd-15003-1.print_footerleft: &PT print.printer_zbtsd-15003-1.print_footerright: &D print.printer_zbtsd-15003-1.print_headercenter: print.printer_zbtsd-15003-1.print_headerleft: &T print.printer_zbtsd-15003-1.print_headerright: &U print.printer_zbtsd-15003-1.print_in_color: true print.printer_zbtsd-15003-1.print_margin_bottom: 0.5 print.printer_zbtsd-15003-1.print_margin_left: 0.5 print.printer_zbtsd-15003-1.print_margin_right: 0.5 print.printer_zbtsd-15003-1.print_margin_top: 0.5 print.printer_zbtsd-15003-1.print_oddpages: true print.printer_zbtsd-15003-1.print_orientation: 0 print.printer_zbtsd-15003-1.print_page_delay: 50 print.printer_zbtsd-15003-1.print_paper_data: -1 print.printer_zbtsd-15003-1.print_paper_height: 279.00 print.printer_zbtsd-15003-1.print_paper_name: print.printer_zbtsd-15003-1.print_paper_size_type: 0 print.printer_zbtsd-15003-1.print_paper_size_unit: 1 print.printer_zbtsd-15003-1.print_paper_width: 215.00 print.printer_zbtsd-15003-1.print_resolution: 600 print.printer_zbtsd-15003-1.print_reversed: false print.printer_zbtsd-15003-1.print_scaling: 1.00 print.printer_zbtsd-15003-1.print_shrink_to_fit: true print.printer_zbtsd-15003-1.print_to_file: false print.printer_zbtsd-15003-1.print_unwriteable_margin_bottom: 0 print.printer_zbtsd-15003-1.print_unwriteable_margin_left: 0 print.printer_zbtsd-15003-1.print_unwriteable_margin_right: 0 print.printer_zbtsd-15003-1.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true services.sync.declinedEngines: storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1476745634 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.21.1 Basic ECC Version in use: 3.21.1 Basic ECC

NSSSMIME Expected minimum version: 3.21.1 Basic ECC Version in use: 3.21.1 Basic ECC

NSSSSL Expected minimum version: 3.21.1 Basic ECC Version in use: 3.21.1 Basic ECC

NSSUTIL Expected minimum version: 3.21.1 Version in use: 3.21.1

Experimental Features

Crash IDs. Interestingly, most of the crashes are not represented by a crash report. There are only 2 from the last month. None in the last week.

bp-13efbac8-b646-4918-9dd9-66ad32161109 10/31/2016 1:47 PM bp-560aeb90-7c58-4c39-b9cc-fae4b2161109 10/27/2016 2:34 PM

Hope that helps, Brad.

bp-13efbac8-b646-4918-9dd9-66ad32161109 Version 49.0.2

Signature: hang | MsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508

Process Type plugin Shockwave Flash Version: 23.0.0.205 +++++++++++++++++++++++++++++++++++++++++++++++++ bp-560aeb90-7c58-4c39-b9cc-fae4b2161109 Version 47.0.1

Signature: OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | CycleDetector::foundCycle

This is for Sumo's Related Bugs 1271033 RESOLVED DUPLICATE Crash in OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | CycleDetector::foundCycle 1259387 NEW --- crash in js::AutoEnterOOMUnsafeRegion::crash | js::GCHashSetOperations<T>::lookupForAdd

With only two reports in the last month, and crashes about once a day (slowed down in the last week) we are obviously not getting everything.

When FF crashes, I get a dialog that it is no longer responsive that suggests stopping it. Then another dialog that an agent has stopped and to kill it.

Is there anything else I can do so we can get a bug report in those situations?

Let's try this. Create a Windows Batch program. Let's call it: KillFirefox.BAT

Place this line as is in the file: TASKKILL /IM Firefox.exe /t

Place a shortcut on the desktop to this file. note: you should only place shortcuts on the desktop JustInCase.

The next time there is a problem, use this. It may create a crash. I don't know.