搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

I can't log in to firefox sync

more options

I changed my password, had to relog in, took me to the webpage, I enter all the correct log in details and click log in and this is what I get. It just keeps loading forever and says "working" but doesn't ever log me in. I have had this issue for more than a week now.

I changed my password, had to relog in, took me to the webpage, I enter all the correct log in details and click log in and this is what I get. It just keeps loading forever and says "working" but doesn't ever log me in. I have had this issue for more than a week now.

被采纳的解决方案

No, the history thing doesn't work. What did work for ME was "refreshing" Firefox. I had to do it twice because after a while after the first time it somehow logged out of sync and hung again on the log in screen. So far I haven't had the issue again. I did have to redownload my addons and theme and recustomize. The way I refreshed was:

Click the menu button and then click help . From the Help menu choose Troubleshooting Information. ... Click the Refresh Firefox button in the upper-right corner of the Troubleshooting Information page. To continue, click Refresh Firefox in the confirmation window that opens. Firefox will close to refresh itself.

定位到答案原位置 👍 0

所有回复 (4)

more options

That's been going on for a few days now. I think there's a problem with the Sync server, although the "Health" doesn't show a problem.

https://status.mozilla.org/

more options

Hi   !
Usually when this gets stuck on   'Working',   it means that some error has occurred, but I guess you gathered that already. Could you please check in the web developer console for any errors or failing network requests   ? Press:   Ctrl + Shift + k If you could provide a screenshot, that would be great.
If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

more options

Would you do this please: 3-bar menu > Options > Privacy > History > and make sure it's set to Remember History   (and definately not to   Never Remember History )

more options

选择的解决方案

No, the history thing doesn't work. What did work for ME was "refreshing" Firefox. I had to do it twice because after a while after the first time it somehow logged out of sync and hung again on the log in screen. So far I haven't had the issue again. I did have to redownload my addons and theme and recustomize. The way I refreshed was:

Click the menu button and then click help . From the Help menu choose Troubleshooting Information. ... Click the Refresh Firefox button in the upper-right corner of the Troubleshooting Information page. To continue, click Refresh Firefox in the confirmation window that opens. Firefox will close to refresh itself.