Is this on any website or only specific websites?

It's on every website I've tried to download from, including my email account.

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Here is the screen shot if the issue, if you need more I can bring them up on her sites. This is just the first one that came to mind.

FredMcD said

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Tried to do this, but the action box came up with those bars in it and was unable to click on any of them to do the action required.

So no, sorry....that did not work.

What is it you are trying to download? A program? Have you tried Save File?

FredMcD said

What is it you are trying to download? A program? Have you tried Save File?

Yes, I have tried that. It doesn't change.

Programs...files, it doesn't matter what it is.

Those buttons are the circles to the left of the choices.

FredMcD said

Those buttons are the circles to the left of the choices.

I know *sigh*

It doesn't matter if I choose any of those circles...the action buttons (or whatever they're called!) don't appear, so I cannot do the chosen action.

Believe me when I say I have tried everything, and nothing I do makes those "run" or "save" or whatever buttons that are supposed to be there appear. I literally cannot perform any action that requires the clicking on those buttons. It does not matter if I choose "open" or "save" or anything that has a circle in front of it.

I'll be honest...I'm a bit frustrated with the whole thing. This affects attachments to emails, downloads from any sort of site, even errors and crashes that require me to perform a specific action by clicking on something to initiate it. Those buttons are gone. I can't even put Firefox into Safe Mode.

In case you didn't see it, I did attach a screen grab in one of the above posts so you can see what I mean.

If you come up with something else to try, I'll be glad to try it!

Deleting the mimeTypes.rdf will reset all download actions to the default settings.

Type about:support in the address bar and press enter.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the above file. Then rename or delete it. Restart Firefox.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

FredMcD said

Deleting the mimeTypes.rdf will reset all download actions to the default settings. Type about:support in the address bar and press enter. Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox. Locate the above file. Then rename or delete it. Restart Firefox.

---

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

That did it!

Thanks, and sorry for being so sharp in my last response.

Glad to help. Safe Surfing.