Hi, could you try updating Flash; also disable hardware acceleration in Flash, and disable Flash protected mode - see Adobe Flash plugin has crashed - Prevent it from happening again

Also (if necessary), try in Safe Mode after doing the above - Diagnose Firefox issues using Troubleshoot Mode

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

regretfully, although I have followed all your suggestions, the problem remains. :( thank you for taking the time to make a suggestion - it's appreciated!

bp-8efb464a-da3c-40d9-8152-cf2102161224 24/12/2016 09:25 bp-e623c704-86c7-428a-baa3-fa3af2161224 24/12/2016 09:21 bp-1031be50-613a-4c67-99b4-059b92161224 24/12/2016 09:14 bp-a080a2f7-1dc6-409c-b2de-ddfd92161224 24/12/2016 09:13

Signature: memcpy | js::wasm::DeserializePodVector<T>

lpxpcom.dll = LastPass

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

This is for Sumo's Related Bugs 1322881 NEW --- Crash in memcpy | js::wasm::DeserializePodVector<T>

Check the above link.

Update Lastpass. If the problem continues, disable it.

Thanks for the suggestion, Fred. I'm using Windows 10, so the precise AMD link didn't work for me. However, I used the Windows to update the AMD driver.

Done both - no luck, I'm afraid. :(

bp-13687f2a-b746-481a-9c3c-888222161224 24/12/2016 12:38 bp-42369d3b-91f6-4a54-ae42-2f2962161224 24/12/2016 12:37 bp-25c684fa-bc81-463c-9117-abbe42161224 24/12/2016 12:35 bp-d746c0e5-8e50-44dc-8dca-11ba92161224 24/12/2016 12:33 bp-dfbfa937-fb67-4d68-9724-dfcf32161224 24/12/2016 12:31

hi, can you please try if you can still reproduce the issue when you use firefox beta (a fix for this crash should just have landed there)?: https://www.mozilla.org/firefox/channel/desktop/

Philipp - that seems to be working. Thank you!